Keiana Johnson
Lillington,NC
Summary
Experienced with identifying and developing business opportunities to enhance growth. Utilizes strategic planning and market research to drive successful partnerships. Track record of effective client relationship management and collaborative teamwork.
Business development professional prepared to drive significant growth and impact through strategic planning and relationship building. Expertise in identifying market opportunities, managing client relationships, and developing innovative solutions. Strong focus on team collaboration and achieving results, consistently adapting to changing needs. Known for exceptional communication, analytical thinking, and problem-solving skills.
Motivated Business Development Associate bringing (150) -year career in territory development and prospecting. Business development and social media expert versed in quickly mastering new concepts and technologies to drive successful market development. Consultative sales specialist.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level business development coordinator position. Ready to help team achieve company goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Business Development Coordinator
Classic Nissan Of Sanford
09.2024 - 10.2025
- Collaborated with cross-functional teams to develop innovative strategies for business growth.
- Coordinated trade show appearances including booth design, staffing, and promotional materials to maximize company exposure and generate leads.
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
- Managed a portfolio of existing clients, consistently exceeding sales targets and maintaining high levels of client satisfaction.
- Managed needs of more than 5 customers at once using strong prioritizatize and multitasking abilities.
Floater Teacher
Goddard School of Cary
10.2024 - 04.2025
- Promoted a positive classroom environment through effective classroom management strategies, fostering mutual respect among students.
- Built and maintained environment that stimulated learning and supported student achievement.
- Exercised great adaptability in transitioning between assigned classrooms.
- Established open lines of communication with parents, updating them on their child''s progress and addressing any concerns promptly.
- Monitored up to 10 students simultaneously with confidence and leadership.
Customer Service Representative
Alorica
10.2021 - 04.2022
- Handled inbound calls and responded to emails, ensuring customer inquiries were met.
- Boosted client satisfaction via effective issue resolution and polite support.
- Cultivated robust customer relationships to drive repeat business.
- Maintained composure and professionalism under pressure.
- Answered inbound calls, chats and emails to facilitate customer service
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Collected customer feedback via surveys and analyzed data to enhance service quality.
- Utilized comprehensive questions to identify precise service requirements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts of more than 30 calls a day.
92A Automated Logistical Specialist
Army
08.2017 - 05.2021
- As an automated logistical specialist, I perform maintenance management and warehouse functions to maintain equipment records
- Also had incoming supplies and equipment, simplify, and standardize maintenance data, and raise the quality and accuracy of performance, cost, and parts data through improved maintenance management
- Mainly assisting and managing customers needs while insuring they receive the proper documents they needed
- Generated weekly performance reports based on key metrics such as delivery times, costs
- Provided technical assistance on the operation of automated logistics systems
- Developed strategies for optimizing supply chain processes across multiple sites
- Assisted in the development of new methods or technologies to improve logistics operations
- Evaluated vendor performance against service level agreements
- Developed plans for efficient distribution of resources according to customer needs and requirements
- Handled day-to-day shipping and receiving overseeing more than 100 packages per day.
Education
High School - undefined
Westside High School
Macon, GA01.2016
Skills
- Ability to keep accurate records
- Communication
- Excellent writing and verbal communication
- Inbound and Outbound Calling
Certification
- Area of certification Training - Timeframe
Personal Information
Title: 92A Automated Logistical Specialist
Timeline
Floater Teacher
Goddard School of Cary
10.2024 - 04.2025
Business Development Coordinator
Classic Nissan Of Sanford
09.2024 - 10.2025
Customer Service Representative
Alorica
10.2021 - 04.2022
92A Automated Logistical Specialist
Army
08.2017 - 05.2021
High School - undefined
Westside High School
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