Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Keia Lumpkin

Raleigh,NC

Summary

Business professional with strong focus on team collaboration and results. Demonstrated ability to build strong relationships, facilitate communication between departments, and drive strategic initiatives. Skilled in project management, problem-solving, and adapting to changing needs. Known for reliability and effective strategies that enhance organizational performance.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Business Liaison

RTI International
03.2024 - 07.2025
  • Implemented data-driven decision-making processes for more informed strategic planning initiatives.
  • Designed innovative solutions to complex problems, driving overall business success through creative thinking.
  • Collaborated with marketing teams on campaign development, resulting in increased brand awareness and lead generation.
  • Boosted collaboration among teams with the development of new project management strategies.
  • Maintained regular communication with stakeholders regarding project updates or relevant news impacting business operations.
  • Streamlined workflows for increased efficiency by identifying areas of improvement and implementing changes.
  • Championed change management initiatives within the organization, fostering a culture of adaptability to industry shifts.
  • Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
  • Collected, arranged, and input information into database system.
  • Gathered, organized and input information into digital database.

Post Sale Associate

Mediant Communications
01.2021 - 11.2023
  • Edited, proofread and fact-checked content for accuracy.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.
  • Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
  • Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Improved project delivery times with implementation of streamlined communication strategy.
  • Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.
  • Consistently met deadlines on projects requiring collaboration across multiple departments within the organization.

Impound Accounts Specialist

Consolidated Asset Recovery Systems
08.2019 - 11.2020
  • Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
  • Resolved complex billing and payment issues for balanced, accurate accounts.
  • Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
  • Adhered to standards of quality and service as well as all compliance requirements.
  • Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
  • Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts.
  • Ensured compliance with industry regulations by diligently reviewing account documentation and transactions.
  • Reconciled customer accounts and identified discrepancies for further investigation.
  • Coordinated with finance department to streamline billing processes, reducing errors and improving client trust.
  • Resolved complex account issues, restoring client confidence and preserving business relationships.
  • Achieved notable client accolades, reflecting excellence in account management and service delivery.
  • Tailored communication strategies to match client preferences, enhancing engagement and information clarity.
  • Implemented feedback mechanisms, gathering critical insights to drive continuous improvement in service delivery.
  • Collaborated with cross-functional teams to design custom solutions, meeting unique client needs and driving satisfaction.
  • Enhanced client retention by developing and implementing personalized account management strategies.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Recorded accurate and efficient records in customer database.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Make communications between all parties clear and effective.
  • Meet deadlines to ensure that fees do not accrue.
  • Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
  • Completed routine and complex account updates to resolve problems.

Membership consultant

Onslow Fitness
06.2018 - 09.2019
  • Provide information about the products and services
  • Follow up with potential Members and Members
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services
  • Tracked membership data accurately, providing managers with valuable insights for strategic decision-making processes.
  • Completed all documentation quickly to facilitate quick sign-up processes.
  • Utilized various communication channels to keep members informed about upcoming events, programs, and updates within the club.
  • Overcame objections with deep knowledge of membership benefits, scripted responses and persuasive communication skills.
  • Implemented process improvements and upgrades to facilitate online registrations.
  • Engaged in ongoing professional development to maintain expertise on industry trends, best practices, and emerging technologies for optimal service delivery.
  • Consistently achieved or exceeded monthly sales targets by effectively communicating value propositions tailored to individual prospects'' needs during consultations.
  • Maintained up-to-date knowledge of market trends and competitor offerings, ensuring club remained competitive in the industry.
  • Increased new member enrollment by developing and implementing targeted marketing strategies.
  • Developed strong relationships with members, offering ongoing support and encouragement to achieve their fitness goals.
  • Implemented effective follow-up strategies for prospective clients who expressed interest but had not yet committed to joining the club.
  • Expanded potential client base by attending industry events, networking with professionals, and promoting the benefits of club membership.
  • Cultivated a welcoming atmosphere within the facility, fostering a sense of community among members that supported long-term loyalty.
  • Maintained membership database, ensuring that all information was current and accurate.
  • Boosted overall club revenue through the upselling of additional services and amenities to members.
  • Enhanced member retention rates by providing personalized consultations and tailored membership plans.
  • Improved customer satisfaction ratings by promptly addressing member concerns and resolving issues in a timely manner.
  • Conducted comprehensive tours of the facility to prospective members, showcasing available amenities and services.

Reporting Agent

Omega World Travel
01.2016 - 01.2018
  • Provided daily, weekly and/or monthly statistical reports to appropriate channels and recipients
  • Integrated data generated locally and from other clients to create reports that will reflect the performance of agents and for operations’ purposes
  • Identified and resolved reporting issues proactively but immediately informed the direct supervisor of any issues
  • Completed other duties and projects as required
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • Streamlined internal processes for improved efficiency and productivity within the agency.
  • Reviewed and executed confidential documents, contracts and disclosures.

Patient Care Specialist

Coastal Carolina Neuropsychiatric Center
01.2015 - 01.2016
  • Answered phone calls and responded to voicemails in a timely fashion
  • Performed appointment reminder calls.
  • Calculated and obtained appropriate fees and charges for appointments.
  • Checked-in/checked-out patients.
  • Followed procedures regarding insurance and billing processes.
  • Screened patient calls, providee requested information, or referred appropriately regarding patient appointments and testing.
  • Assisted leadership team with other duties deemed necessary to achieve efficiency and a cohesive working environment.
  • Implemented safety protocols within the workplace to minimize risks for both patients and staff members alike.
  • Enhanced patient satisfaction by providing timely and compassionate care.
  • Ensured compliance with HIPAA regulations by safeguarding confidential patient information at all times.
  • Developed strong rapport with both internal team members and external partners such as referring physicians or other healthcare professionals involved in a patient''s care plan.
  • Assessed patient needs during admission interviews, accurately documenting pertinent health history information for clinical decision-making purposes.
  • Reduced patient wait times by efficiently managing schedules and appointments.
  • Improved overall workflow efficiency within the unit by suggesting process improvement initiatives that were ultimately implemented successfully.
  • Provided emotional support to patients and families, easing anxieties and improving overall care experience.
  • Increased efficiency of medical record keeping by meticulously updating patient files and charts.

Research and Correspondence Specialist

Adreima
01.2014 - 01.2015
  • Researched and resolved account disputes between hospitals and debtors.
  • Organized and coordinated correspondence received by mail, fax, or email including attorney representation/holds, insurance filings, requests for statements, balance information, paid in full requests, holds per client, proof of payment, and letters of dispute.
  • Updated account notes regarding correspondence.
  • Updated accounts with proper status codes and notes in an accurate and timely manner.
  • Followed federal and state laws regulating HIPAA and credit reporting.
  • Maintained strict confidentiality when handling sensitive materials or client information.
  • Reduced response time to inquiries by prioritizing emails, letters, and phone calls from customers, stakeholders, or colleagues.
  • Organized and maintained critical communications.
  • Multi-tasked and tracked multiple priorities in fast-paced environment.
  • Maximized productivity during peak periods by providing backup support to other administrative staff members as needed.
  • Developed documents in Word and maintained Excel databases.

Administrative Assistant/Employment Consultant

NC Division of Employment Security
01.2012 - 01.2014


  • Entered personal and work history information into computer systems.
  • Interpreted guidelines and advised others regarding unemployment insurance processes, services, and operations.
  • Documented issues related to barriers to employment.
  • Provided basic information regarding requirements for filing a claim, penalties for fraudulent claims, reemployment services, eligibility status and appeal procedures.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Education

Some college -

UNC Chapel Hill
Chapel Hill, NC
01.2002

High school diploma or GED - undefined

Skills

  • Compliance management (10 years)
  • Negotiation (sales skills)
  • Project management
  • Google Suite
  • Calendar management
  • Office experience
  • 10 key typing
  • Computer skills
  • Computer literacy
  • Smartsheet
  • Handling customer inquiries
  • Windows
  • Typing
  • Communication skills
  • Microsoft Excel
  • Medical terminology (2 years)
  • QuickBooks
  • Microsoft Outlook Calendar
  • Microsoft Outlook
  • Adobe Acrobat
  • CRM software (1 year)
  • Report generating (10 years)
  • Written communication
  • Events management
  • Office management
  • Outbound sales
  • Medical scheduling (2 years)
  • Microsoft Word
  • Sales (10 years)
  • Filing
  • Telecommunication
  • Database management (5 years)
  • Microsoft Publisher
  • English
  • ERP systems
  • Customer service (10 years)
  • Leadership
  • Microsoft Office
  • Data entry (10 years)
  • Clear language communication
  • Medical office experience
  • Management
  • Delivery driver experience
  • Personal assistant experience
  • Medical collection (2 years)
  • Marketing
  • Microsoft Powerpoint
  • HIPAA (6 years)
  • Front desk
  • Phone etiquette
  • Proofreading (5 years)
  • Administrative experience
  • Transcription
  • Health coaching (10 years)
  • Time management (10 years)
  • Multi-line phone systems
  • Organizational skills
  • Google Docs
  • Prospecting
  • Constant Contact (2 years)
  • Intake (2 years)
  • Financial services
  • Liason (5 years)
  • Senior care
  • Writing skills

Certification

Driver's License

Timeline

Business Liaison

RTI International
03.2024 - 07.2025

Post Sale Associate

Mediant Communications
01.2021 - 11.2023

Impound Accounts Specialist

Consolidated Asset Recovery Systems
08.2019 - 11.2020

Membership consultant

Onslow Fitness
06.2018 - 09.2019

Reporting Agent

Omega World Travel
01.2016 - 01.2018

Patient Care Specialist

Coastal Carolina Neuropsychiatric Center
01.2015 - 01.2016

Research and Correspondence Specialist

Adreima
01.2014 - 01.2015

Administrative Assistant/Employment Consultant

NC Division of Employment Security
01.2012 - 01.2014

High school diploma or GED - undefined

Some college -

UNC Chapel Hill

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Keia Lumpkin