KEHINDE LADEPO
Concord,NC
Summary
Dedicated and certified IT support professional with hands-on experience in troubleshooting hardware/software issues, service desk operations, and system security. Strong foundation in Windows systems, customer service, network diagnostics, and cybersecurity best practices. CompTIA certified (A+, Network+, Security+, CySA+), with a disciplined and solutions-oriented mindset developed through military and private-sector roles.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Cybersecurity Support/Desk Technician
Royal Technologies Limited
09.2023 - 12.2024
- Provided first-line technical support for user-reported issues, ensuring timely resolution of service desk tickets.
- Conducted network and web application scans to detect vulnerabilities, and relayed clear remediation steps to users and technical teams.
- Assisted with two major risk assessments and research on new security tools, integrating findings into support workflows.
- Supported remote access configurations and ensured endpoint security compliance for internal users.
Cybersecurity & IT Support Specialist
Shaw Air Force Base
06.2022 - 08.2023
- Resolved hardware/software issues for over 20,000 users, including software errors, login issues, and connectivity problems.
- Maintained $1.5M in IT-integrated equipment, ensuring operational reliability and technical readiness.
Information Security Technician
Shaw Air Force Base
12.2019 - 05.2022
- Led 7-person support team in maintaining IT processes and asset accountability for $1.3M+ in equipment.
- Managed basic systems access issues and enforced data handling compliance and documentation procedures.
- Applied security principles to daily workflows and assisted in improving user support response times.
- Supported logistics and data reporting processes for secure systems, ensuring reliability.
Mobile Device Security & Repair Technician
Decency Phones Limited
07.2013 - 10.2018
- Diagnosed and resolved software issues (system updates, network configuration) to ensure optimal device performance.
- Repaired over 500+ hardware issues (screens, batteries, charging ports) with a 90%+ customer satisfaction rate.
- Provided network setup and security advice to improve customer device protection and network connectivity.
- Delivered high-quality customer service, fostering repeat business and customer trust.
Education
Bachelor of Science - Computer Science
Colorado Technical University
Colorado01.2026
Skills
- Cybersecurity: Threat detection, vulnerability management, incident response, SIEM (Splunk), NIST, ISO 27001, MITRE ATT&CK, VirusTotal
- Network Security: Firewall configuration, network traffic analysis, TCP/IP , DHCP
- Programming & Data Analysis: Python, R, SQL, Tableau, data visualization
- Penetration Testing: Kali Linux, Metasploit
- Systems & Tools: Windows, Linux, MacOS, Active Directory, Nessus, Nmap, Wireshark
- Technical Support: Troubleshooting, remote support, mobile device management (iOS, Android)
- Soft Skills: Problem-solving, analytical thinking, customer service, leadership
Certification
- CompTIA Cybersecurity Analyst (CySA+) - CompTIA 2024
- CompTIA Security Analytics Professional - CSAP – CompTIA 2024
- CompTIA A+ - CompTIA 2024
- CompTIA IT Operational Specialist - CIOS Stackable Certification - CompTIA. 2024
- CompTIA Secure Infrastructure Specialist -CSIS Stackable Certification - CompTIA 2024
- CompTIA Network+ Certification - CompTIA 2024
- CompTIA Security+ - CompTIA 2024
- Google Data Analytics Certificate - Coursera. 2024
Timeline
Cybersecurity Support/Desk Technician
Royal Technologies Limited
09.2023 - 12.2024
Cybersecurity & IT Support Specialist
Shaw Air Force Base
06.2022 - 08.2023
Information Security Technician
Shaw Air Force Base
12.2019 - 05.2022
Mobile Device Security & Repair Technician
Decency Phones Limited
07.2013 - 10.2018
Bachelor of Science - Computer Science
Colorado Technical University