Keesha Leach
Kingstown
Summary
Compassionate Resident Care Coordinator skilled in communication and patient care. Proven ability to develop tailored care plans and engage families, fostering collaboration among interdisciplinary teams to improve resident outcomes. Dedicated healthcare professional with a strong background in patient care and team collaboration. Experienced in facilitating care plan development and training staff on best practices, contributing to improved service delivery and resident satisfaction. Organized Resident Care Coordinator with experience working on a team of nurses. Quick-thinking, yet patient coordinator, with innovative care ideas, meticulous eye for details and commitment to cultivating relationships with everyone around. Qualified professional specializes in personal care and related services under direction, instruction and supervision of registered nurses. History of managing mobility support, administering medications and organizing appointments. Reliable in keeping areas clean and organized to maintain healthy, safe environment. Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Skilled in leading healthcare facilities through periods of significant change and improvement, with hands-on experience in strategic planning, staff development, and operational management. Known for strengths in enhancing patient care quality, implementing cost-saving measures without compromising service delivery, and fostering interdisciplinary collaboration. Demonstrated ability to improve patient satisfaction scores and streamline hospital processes for better efficiency across various departments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Resident Care Coordinator
Cleveland House
Shelby
05.2024 - Current
- Facilitated interdisciplinary team meetings to enhance communication and collaboration among staff.
- Coordinated comprehensive care plans tailored to individual resident needs and preferences.
- Engaged with residents and families to promote understanding of care processes and resources.
- Documented and maintained accurate health records to track resident progress and care interventions.
- Conducted regular assessments of resident needs to inform care plan adjustments.
- Established partnerships with external healthcare providers to ensure continuity of care.
- Promoted resident independence by encouraging participation in daily living activities.
- Trained new staff on resident care protocols and best practices for effective service.
Med-tech
Navion of Shelby
Shelby
11.2023 - 05.2024
- Collaborated with healthcare team members to streamline processes and improve patient care delivery.
- Managed inventory of medical supplies, ensuring timely replenishment to prevent shortages.
- Executed quality control checks on laboratory tests to uphold standards and accuracy.
- Trained new staff on laboratory protocols and equipment usage to enhance team efficiency.
Direct Support Professional
Devereux Advanced Behavioural Health
Tobyhanna
03.2023 - 11.2023
- Assisted individuals with personal grooming and hygiene tasks to promote self-esteem and independence.
- Supported individuals in meal planning and preparation, ensuring nutritional needs were met.
- Facilitated social interactions among individuals to enhance community engagement and relationships.
- Monitored health indicators and reported findings to healthcare professionals for timely interventions.
- Adapted communication techniques to meet the diverse needs of individuals with varying abilities.
- Encouraged participation in recreational activities, fostering skill development and socialization.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
Med Aide
Terrance Ridge
Gastonia
03.2021 - 02.2023
- Assisted patients with daily living activities to enhance their comfort and well-being.
- Monitored vital signs and reported changes to nursing staff for proper patient care.
- Facilitated communication between patients and healthcare providers to ensure clarity of treatment plans.
- Maintained cleanliness and organization of patient care areas to support sanitation protocols.
- Supported medication administration by preparing and organizing necessary supplies for nurses.
- Documented patient information accurately in medical records to ensure data integrity.
- Scheduled patient appointments and coordinated follow-up visits to enhance care continuity.
- Collaborated with healthcare team members to develop individualized care plans for patients.
- Responded to patient inquiries and concerns promptly to improve overall patient satisfaction.
- Assisted in the transportation of patients to and from various departments as needed.
- Conducted inventory checks of medical supplies to prevent shortages and maintain operational efficiency.
Med Aide
Wellington House
Gastonia
02.2004 - 05.2021
- Assisted patients with daily living activities to enhance their comfort and well-being.
- Monitored vital signs and reported changes to nursing staff for proper patient care.
- Facilitated communication between patients and healthcare providers to ensure clarity of treatment plans.
- Maintained cleanliness and organization of patient care areas to support sanitation protocols.
- Supported medication administration by preparing and organizing necessary supplies for nurses.
- Documented patient information accurately in medical records to ensure data integrity.
- Scheduled patient appointments and coordinated follow-up visits to enhance care continuity.
- Trained new staff on protocols and procedures to ensure compliance with healthcare standards.
- Collaborated with healthcare team members to develop individualized care plans for patients.
- Responded to patient inquiries and concerns promptly to improve overall patient satisfaction.
- Assisted in the transportation of patients to and from various departments as needed.
- Conducted inventory checks of medical supplies to prevent shortages and maintain operational efficiency.
- Participated in quality improvement initiatives to enhance patient care services.
- Monitored inventory levels of medical supplies to ensure adequate stock is available at all times.
- Answered questions from patients regarding their medications or treatments.
Education
Diploma - Early Childhood Education
Cleveland Community College
Shelby, NC06-2024
Associate of Applied Science -
South University Savannah
GA07-2021
High School Diploma -
Crest High
Boiling Springs, NC06-1994
Skills
- Medication administration
- Care coordination
- Direct care support
- Appointment scheduling
- Problem solving
- Effective communication
- Team training
- Relationship building
- Charting master
- Resident documentation
- Medical terminology
- First aid and CPR
- Staff training and development
- Healthcare regulations
- Care planning
- Strong leadership
- CPR certified
- Patient transportation
- Medical record documentation
- Fall prevention
- Mental health care
- ADL support
- Dressing assistance
- Transfers
- Vital signs monitoring
- Patient care
- Infection control
- Dementia care
- Housekeeping tasks
- Mobility assistance
- Laundry processing
- Alzheimer's care
- Meal planning
- Healthcare reporting
- Personal hygiene assistance
- Bathing assistance
- Toileting assistance
- Behavior documentation
- Nutrition monitoring
- Memory care
Certification
CRP, Infections Control, Notary Licenses
Timeline
Resident Care Coordinator
Cleveland House
05.2024 - Current
Med-tech
Navion of Shelby
11.2023 - 05.2024
Direct Support Professional
Devereux Advanced Behavioural Health
03.2023 - 11.2023
Med Aide
Terrance Ridge
03.2021 - 02.2023
Med Aide
Wellington House
02.2004 - 05.2021
Diploma - Early Childhood Education
Cleveland Community College
Associate of Applied Science -
South University Savannah
High School Diploma -
Crest High