KEENAN BAILEY
greensboro
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
5
5
years of professional experience
Work History
Customer Solutions Associate
Pra Group Inc
09.2023 - Current
- Negotiated settlements on outstanding accounts, resulting in increased recovered funds without resorting to litigation or additional costs.
- Managed a high-volume caseload of delinquent accounts while maintaining detailed notes on all communications for future reference or legal proceedings if necessary.
- Enhanced team productivity through active participation in meetings, sharing ideas for improvement, and fostering a positive work environment built on collaboration and mutual respect.
- Ensured compliance with federal and state regulations in all debt collection activities to maintain the company''s reputation and legal standing.
- Maximized revenue generation through consistent follow-up on accounts, applying persistence and professional communication skills to secure payments from unresponsive debtors.
Sales Manager
Troc - The Global Optimization of Companies
08.2020 - 12.2022
- Connected with customers to build trust and leverage consultative sales techniques
- Established ambitious quotas and helped each team member implement personalized plan to achieve targets
- Coordinated sales programs to capitalize on revenue opportunities and maximize profitability
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained up-to-date knowledge on accounting standards and best practices to ensure high-quality audit results were delivered consistently.
- Evaluated effectiveness of internal controls by testing key controls across various business units within the organization.
- Provided valuable insights to senior management on potential business risks identified during audits.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Data Analysis Intern
Swk Technologies
09.2019 - 08.2020
- Conducted thorough data validation and cleanup, ensuring accuracy and reliability of datasets used for analysis.
- Optimized SQL queries for faster processing times, increasing overall productivity within the team.
- Completed data cleaning and data validation of existing spreadsheets to promote robust data management platform, resulting in accurate data analysis and entry.
- Assisted management in making informed decisions by presenting clear and concise reports detailing analytical findings.
Education
Bachelor of Science - computer information systems
winston-salem state university
winston-salem, ncSkills
- Remote work experience
- Deadline management
- Scheduling management
- File management
- Database entry
- Client relationships
- Administrative support
Timeline
Customer Solutions Associate
Pra Group Inc
09.2023 - Current
Sales Manager
Troc - The Global Optimization of Companies
08.2020 - 12.2022
Data Analysis Intern
Swk Technologies
09.2019 - 08.2020
Bachelor of Science - computer information systems
winston-salem state university
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