Keena Parker
Charlotte
Summary
Motivated sales and customer service professional with over five years of experience building client relationships, qualifying customer needs, managing CRM systems, and delivering exceptional service in fast-paced environments. Proven ability to communicate effectively, maintain accurate records, improve operational processes, and exceed performance expectations. Currently pursuing an MBA in Finance while seeking to leverage strong communication, problem-solving, and relationship-building skills.
Overview
6
6
years of professional experience
Work History
Business Analyst
All-A-Board Agency, LLC
01.2023 - Current
- Established and nurtured relationships with clients, vendors, and business partners to foster organizational growth.
- Reduced billing errors and improved accounts receivable tracking by streamlining client invoicing workflows and tightening process consistency.
- Monitor budgets, vendor contracts, and financial activities while ensuring compliance with company policies.
- Developed business development opportunities through networking with talent prospects, entertainment professionals, and industry contacts.
Sales Development Representative
Conquer Management
04.2021 - 01.2023
- Engaged prospective customers, qualified leads, and fostered strong client relationships through consultative communication.
- Handled multiple customer interactions daily, consistently achieving performance targets.
- Led a process improvement initiative that increased team efficiency by 20%, acquisition by 15%, and retention by 30%.
- Contributed to 15% portfolio growth by analyzing client data and providing insights that improved financial model accuracy.
- Enhanced data accuracy and financial reporting by organizing client and financial records in CRM systems.
Receptionist
CSL Plasma
01.2020 - 04.2021
- Delivered exceptional customer service to more than 300 clients in a fast-paced healthcare environment.
- Enhanced inventory and client record accuracy through effective use of multiple software systems for tracking operational and customer data.
- Supported inventory management and administrative tasks while ensuring compliance with company procedures.
Education
MBA - Finance
University of NC At Pembroke
Pembroke, NC12-2026
Bachelor of Science (BS) - Accounting (Finance)
Winston Salem State University
Winston Salem, NC12-2024
Skills
- Customer service
- CRM software usage
- Sales & Lead Qualification
- Sales follow-up
- Data Entry & Documentation
- Sales strategies
- Adaptability
- Relationship building
- Customer needs assessment
- Communication
- Compliance
- Data entry
- Inside Sales
- Active Listening
- Microsoft office
- Time management
- Multitasking
Websites
LEADERSHIP
Boys and Girls Club, Volunteer, Big Brother, Big Sister, Mentor
Additional Information
- Excellent verbal and written communication skills
- Strong customer-focused approach
- Comfortable working in fast-paced, goal-oriented environments
- Open to obtaining a Life & Health Insurance License
Timeline
Business Analyst
All-A-Board Agency, LLC
01.2023 - Current
Sales Development Representative
Conquer Management
04.2021 - 01.2023
Receptionist
CSL Plasma
01.2020 - 04.2021
MBA - Finance
University of NC At Pembroke
Bachelor of Science (BS) - Accounting (Finance)
Winston Salem State University