Keeli Morrison
Realtor
Statesville
Summary
Accomplished Office Manager at RE/MAX Properties Plus, adept in office administration and customer service, demonstrated by overhauling customer satisfaction protocols, leading to a significant improvement in service delivery. Skilled in organizational tasks and teamwork, my background includes enhancing team performance and efficiently managing confidential information. Successfully collaborated on real estate transactions, ensuring compliance and client satisfaction.
Overview
5
5
years of professional experience
Work History
Office Manager
RE/MAX Properties Plus
07.2023 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Realtor
RE/MAX Properties Plus
02.2023 - Current
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
- Ensured compliance with federal/state laws regulating real estate transactions.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
Auto Transportation Service
Small Business
06.2022 - Current
- Located, and transported automotive vehicles in a timely manner so drivers can effectively be on their way to deliver them.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
Full Time Manager
Rue 21
10.2019 - 06.2022
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Real Estate License - Real Estate
Superier School of Real Estate
Cornelius, NC12.2022
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Communication Skills
- Teamwork and Collaboration
Timeline
Office Manager
RE/MAX Properties Plus
07.2023 - Current
Realtor
RE/MAX Properties Plus
02.2023 - Current
Auto Transportation Service
Small Business
06.2022 - Current
Full Time Manager
Rue 21
10.2019 - 06.2022
Real Estate License - Real Estate
Superier School of Real Estate
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