Keana Steverson
Raleigh
Summary
Dedicated professional with extensive experience in retail and sales, focused on delivering exceptional customer service. Proven ability to enhance customer satisfaction and drive sales growth through effective communication and problem-solving skills. Seeking a challenging position that fosters professional development and leverages existing expertise.
Overview
2026
2026
years of professional experience
Work History
Lead Bartender
Postino Wine Cafe
07.2024 - 10.2025
- Crafted innovative cocktails and beverages to enhance guest experiences.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area prioritizing orders.
Warehouse Associate
DHL
11.2022 - 03.2024
- Maintained organization of stock areas, ensuring accurate placement of products for easy retrieval.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and a fast-paced environment.
Senior Bartender
J. Alexander's
10.2017 - 01.2023
- Maintained cleanliness and organization of bar area, ensuring compliance with health regulations.
- Managed inventory levels, conducting regular stock checks to minimize waste and ensure availability.
- Developed strong relationships with patrons, fostering repeat business through exceptional service.
- Implemented efficient bar workflows, improving service speed during peak hours.
- Trained new staff on beverage preparation, customer service, and operational procedures.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Call Center Representative
Xerox
02.2021 - 2023
- Managed high-volume inbound calls, resolving customer inquiries and issues efficiently.
- Utilized CRM software to track interactions, ensuring accurate data entry and follow-up actions.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Met customer call guidelines for service levels, handle time and productivity.
Leasing Agent
Full House Staffing/ BG Multi-family
2015 - 2024
- Sustained immaculate condition of apartment community to attract prospective residents.
- Interacted with leads daily through various communication channels to maximize outreach.
- Cultivated trust among prospects through reliable service and prompt responses.
- Facilitated leasing by typing leases and detailing lease agreements and community regulations.
- Showcased community features by conducting comprehensive tours of available homes.
- Handled payment transactions via check or money order while ensuring precise record-keeping.
- Recorded resident package deliveries and processed work order requests promptly.
- Applied expertise in Yardi, Bluemoon, Real Page, and Microsoft Office for streamlined operations.
Education
Business Administration
Guild Ford Tech Community
Greensboro, NC01.2017
Criminal Justice
North Carolina Agricultural and Technical State University
Greensboro, NC01.2015
High School Diploma -
Southeast Raleigh Magnet High School
Raleigh, NC01.2014
Skills
- Strong multitasking
- Highly reliable
- Patience and tolerance
- Outgoing personality
- Customer service expertise
- Complex Problem-solving
- Memory retention
- Professional appearance
- Team training and development
- Sales expertise
Timeline
Lead Bartender
Postino Wine Cafe
07.2024 - 10.2025
Warehouse Associate
DHL
11.2022 - 03.2024
Call Center Representative
Xerox
02.2021 - 2023
Senior Bartender
J. Alexander's
10.2017 - 01.2023
Business Administration
Guild Ford Tech Community
Criminal Justice
North Carolina Agricultural and Technical State University
Leasing Agent
Full House Staffing/ BG Multi-family
2015 - 2024
High School Diploma -
Southeast Raleigh Magnet High School
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