Keana Bradshaw
Burlington
Summary
Professional intake specialist with strong track record in client assessment and engagement. Proven ability to enhance intake processes, fostering positive client experiences and streamlining operations. Renowned for collaborative spirit and adaptability in dynamic environments.
Overview
26
26
years of professional experience
Work History
Oncology Intake Specialist
UNC Healthcare
08.2022 - Current
- Internal/External Referral Management- Receive referrals (fax, phone, Epic, email, work queue) and responsible for verification/modification of patients’ demographic data, address, phone numbers and insurance. Review medical records, identify reason for referral, and determine appropriate scheduling paradigm. Schedule the new patient consultation with provider(s) and/or scan/tests as necessary.
- Communicate and coordinate with the multidisciplinary team as necessary: discuss urgent cases and new referral with providers as appropriate.
- Prioritization and assignment of new patient referrals/appointments. Review/explain to the patient and/or family the services included with the initial consultation including cost of pathology and radiology reads accordingly.
- Provide and review information within the new patient packets including appointment and procedures that apply to patient care.
- Tumor Board and Program Meetings- Oversee multidisciplinary tumor board conference and/or Team Meetings as assigned: including determining administrative needs, facilitating meeting arrangements, development and distribution of tumor board list to appropriate participants. Facilitate conference request: secure venue, coordinate meeting logistics weekly prior to conference, and attend. Coordinate and attend assigned program monthly meetings.
- Maintain tumor board distribution list - maintains the integrity and accuracy of the new patient databases.
- Attend and participate in programmatic meetings focused on coordination and delivery of care
- Various other administrative duties such as answers incoming calls for department: handle or triage appropriately. Verification of MD licensure/UPIN/NPI number. Adhere to client's rights and confidentiality in accordance with HIPAA. Scan intake information and medical records into the electronic record (EPIC). Work queue management: schedule internal and external new patient consultations.
Administrative Specialist
UNC Healthcare
06.2021 - 08.2022
- Customer service- by answering multi-lined phone and being the first contact that many patients/family members have. Directing/transferring calls to appropriate locations with as much guidance and compassion as possible.
- Checking patients in/out for their scheduled clinic appointments; verifying current insurance, address, phone numbers.
- The intake of internal/external referrals for aortic patients; via work queue, email, fax incoming calls.
- Constant contact with Aortic NP to discuss and coordinate Urgent/routine referrals and or defining new referrals to appropriate departments.
- Coordination of new patient consultations/existing patients appointments along with needed scans i.e. CT, MRI PFT’s.
- Acquiring appropriate information for new/existing patient such as images (disks), progress notes etc.
- Establishing new patient charts by verifying patients’ demographic data, insurance, address and phone numbers.
- Being a bridge between the care team and patients making sure they are in the appropriate place for consultations and said scans/tests, directions etc.
- Responsible for assisting aortic research team to keep said patients in their parameter windows with appointments and scans.
- Various other administrative duties such as transcribing orders, scanning documents, rescheduling bump/canceled appointments. Responding to daily, emails, secure chats, epic in-baskets and telephone calls throughout work day.
Clinical Support Technician II
UNC Healthcare
06.2018 - 06.2021
- Assisting Nurses with patients pre/post- OP
- Checking patients in to the area pre operatively
- Taking vital signs and blood glucose levels
- Documenting all activities performed in epic
- Hooking patients up to monitors when needed.
- Answering multi-lined phone and directing/transferring calls to appropriate location
- Stocking beside tables with the supplies and equipment needed for patient care
- Being a bridge between nurses/doctors and family members making sure they are in the appropriate place for consultations.
- Scheduling appointments
- Thinning charts and transporting those charts to medical records.
- Helping Charge nurse delegate the flow of patients’ pre/post op through VIR.
Clinical Support Technician II
UNC Healthcare
09.2016 - 06.2018
- Assisting Nurses with patients pre/post- OP
- Checking patients in to the area pre operatively
- Taking vital signs and blood glucose levels
- Documenting all activities performed in epic
- Hooking patients up to monitor after surgery
- Transporting patients to lobby area after discharge from hospital
- Answering multi-lined phone and directing/transferring calls to appropriate location
- Calling pre-op patients before day of surgery relaying important pre-op instructions
- Transporting inpatients to their assigned rooms after surgery
- Stocking beside tables with the supplies and equipment needed for patient care
- Being a bridge between nurses/doctors and family members making sure they are in the appropriate place for consultations post operatively etc.
- Providing excellent customer service for both patients and their family members.
Nursing Assistant II/HUC
Duke Regional Hospital
04.2015 - 09.2016
- Assisting Nurses with patients after Orthopedic surgery
- Taking vital signs and ambulating patients post operatively
- Documenting all activities performed.
- Scanning patient medical information into system.
- Creating and breaking down patient charts during admission/discharge from hospital.
- Answering multi-lined phone and directing/transferring calls to appropriate location.
- Ordering supplies needed on floor.
- Answering Call bells and insuring that they are answered in a timely manner
- Secretary for the equipment committee.
- Providing excellent customer service for both patients and their family members.
Activity Assistant
Twin Lakes
04.2008 - 08.2015
- Planned and executed daily activity calendars.
- Assisted Director with the planning and presenting of participants’ Care Plans and assessments.
- Maintained daily activity sheets and attendance.
- Filing of participants paperwork into charts
- Answering phones and directing calls to the appropriate sources
- Providing excellent customer service for both families and participants with the diagnosis of Alzheimer’s disease or other forms of dementia.
Co-Manager
Ralph Scott Life Services
01.2007 - 01.2009
- Assisted individuals with mental and physical disabilities live in community in a group home setting.
- Planned and prepared daily activities and meals.
- Administered/recorded prescribed daily medications to participants.
- Transported to/from workshop and medical appointments.
- Maintained daily and monthly paperwork and reported any changes to immediate supervisors and case managers.
Payroll Specialist
A Brighter Future
01.2006 - 01.2007
- Collecting and maintaining weekly time sheets and inputting into payroll system.
- Planned and implemented monthly in-services for over 200 employees.
- Created and maintained weekly productivity reports, showing collective hours worked for all care providers, and client hours; and tracking any deficiencies.
Certified Nursing Assistant
Liberty Commons
01.2000 - 01.2005
- Assisting Nurses with the everyday care of elderly persons living within the nursing home.
- Collecting weekly vital signs, weight etc.
- Assisting residents with feed, dressing and other everyday living skills, and allowing them to live their lives with dignity and respect.
Certified Nursing Assistant/Day Surgery
UNC Healthcare
01.2001 - 01.2003
- Assisting Nurses and Doctors with the care of Pre/Post Op Patients.
- Taking vital signs, glucose reading, IV solution set up, D/C IV’s, transporting patients throughout hospital.
- Preforming HUC’s role when required.
Certified Nursing Assistant
Presbyterian Home of Hawfield’s
01.1992
- Assisting Nurses with the everyday care of elderly persons living within the nursing home.
- Collecting weekly vital signs, weight etc.
- Assisting residents with feed, dressing and other everyday living skills, and allowing them to live their lives with dignity and respect.
Education
Certified Nursing Assistant II -
Duke Regional Hospital
01.2016
Associate of Arts - undefined
Alamance Community College
01.2014
High School Diploma - undefined
Graham High School
01.1992
Skills
- Project coordination and execution
- Strong verbal and non-verbal communication
- Proficient in customer support solutions
- Data organization and analysis
- Proficient in Microsoft Office
- Effective conflict resolution
- Effective judgment in complex situations
- Confident speaking abilities
- Confidential decision-making
- Client support
Timeline
Oncology Intake Specialist
UNC Healthcare
08.2022 - Current
Administrative Specialist
UNC Healthcare
06.2021 - 08.2022
Clinical Support Technician II
UNC Healthcare
06.2018 - 06.2021
Clinical Support Technician II
UNC Healthcare
09.2016 - 06.2018
Nursing Assistant II/HUC
Duke Regional Hospital
04.2015 - 09.2016
Activity Assistant
Twin Lakes
04.2008 - 08.2015
Co-Manager
Ralph Scott Life Services
01.2007 - 01.2009
Payroll Specialist
A Brighter Future
01.2006 - 01.2007
Certified Nursing Assistant/Day Surgery
UNC Healthcare
01.2001 - 01.2003
Certified Nursing Assistant
Liberty Commons
01.2000 - 01.2005
Certified Nursing Assistant
Presbyterian Home of Hawfield’s
01.1992
Associate of Arts - undefined
Alamance Community College
High School Diploma - undefined
Graham High School
Certified Nursing Assistant II -
Duke Regional Hospital
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