Keaira Davis
Salisbury
Summary
Accomplished Customer Service Representative with proven expertise in conflict resolution and customer satisfaction, honed at Dynabot Customer Care. Excelled in using critical thinking and Microsoft Excel to enhance service delivery, achieving significant loyalty growth. Skilled in active listening and problem resolution, consistently exceeding customer expectations.
Overview
9
9
years of professional experience
Work History
Customer Service Representative.
Quality Care Environmental Services, Inc
08.2019 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Dynabot Customer Care
03.2016 - 08.2019
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Education
High School Diploma -
North Rowan High School
Spencer, NC06-2013
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Problem resolution
- Microsoft Excel
- Complaint resolution
- Payment processing
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Customer Service Representative.
Quality Care Environmental Services, Inc
08.2019 - 11.2024
Customer Service Representative
Dynabot Customer Care
03.2016 - 08.2019
High School Diploma -
North Rowan High School
Similar Profiles
Vira PatieievaVira Patieieva
Custodian Supervisor at Environmental Services - Crothall Health Care ServicesCustodian Supervisor at Environmental Services - Crothall Health Care Services
ADRIAN JREIGEADRIAN JREIGE
Accounts Officer at Quality Care & Support ServicesAccounts Officer at Quality Care & Support Services
Shawna FallowsShawna Fallows
Caregiver at Quality Care Home ServicesCaregiver at Quality Care Home Services