Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kea Clements

Charlotte

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Walmart
Charlotte
07.2024 - 05.2026
  • Resolved customer complaints efficiently and effectively.
  • Assisted customers with product inquiries and service requests.
  • Processed transactions accurately using point-of-sale systems.

Key Holder

Dollar General Warehouse
Charlotte
01.2022 - 07.2024
  • Opened and closed the store, ensuring security and safety protocols.
  • Managed cash registers, processed transactions, and handled customer inquiries.
  • Assisted in training new employees on store policies and operational procedures.

Inbound Sales Representative

IQor Global Services
Charleston
01.2019 - 07.2023
  • Managed inbound customer inquiries through phone and chat channels.
  • Provided product information to enhance customer understanding and satisfaction.
  • Handled order processing and payment transactions for customer purchases.

Education

North Charleston High School
Charleston, Sc

Skills

  • Customer relationship management
  • Point-of-sale operation
  • Order processing

Timeline

Customer Service Representative

Walmart
07.2024 - 05.2026

Key Holder

Dollar General Warehouse
01.2022 - 07.2024

Inbound Sales Representative

IQor Global Services
01.2019 - 07.2023

North Charleston High School
Kea Clements