Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaylyn Murphy

Burlington

Summary

Dynamic and reliable professional with extensive experience excelling in multitasking and customer service. Proven ability to maintain high standards of quality assurance and organization, ensuring compliance with health regulations while delivering exceptional dining experiences. Adept at problem-solving and fostering positive relationships with customers and team members alike.

Experienced with inventory management, visual merchandising, and sales strategies to optimize product placement and customer engagement. Utilizes collaborative techniques to ensure cohesive team efforts and store success.

Experienced with data management and coordination. Utilizes data entry and integrity practices to ensure reliable results. Knowledge of database management and support for cross-functional team initiatives.

Experienced with office administration and clerical tasks. Utilizes organizational skills to manage daily operations effectively. Knowledge of customer service and data entry ensures smooth and efficient workflow.

Overview

7
7
years of professional experience

Work History

Merchandiser/Delivery Sales Representative

Gold Crust Baking
12.2020 - 03.2022
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Delivered exceptional customer service experience.

Assistant Store Manager

Quality Oil
08.2019 - 12.2020
  • Processed employee termination paperwork at direction of supervisory staff.
  • Created and completed personnel action forms for hires, terminations, title changes and terminations.
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
  • Ensured compliance with all local, state, and federal regulations related to store operations, safety protocols, and licensing requirements.
  • Safeguarded store and engaged in cash and inventory control through security equipment and procedures and eliminated store liability by adherence to applicable alcohol and tobacco regulations.
  • Handled cash transactions accurately while maintaining strict adherence to financial controls and security procedures.
  • Maintained high standards of cleanliness and organization within the store to create a pleasant shopping experience for customers.
  • Managed appropriate inventory levels of product at store to avoid shrink and waste, placed orders for inventory running low and evaluated sales performance of items to plan for future stocking strategy.
  • Developed strong relationships with vendors to ensure timely deliveries and negotiate favorable pricing deals.
  • Completed daily paperwork on sales reporting, banking and payroll reporting.

Head Receptionist

Happier Days Private Duty Services
08.2018 - 01.2020

  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Answered and redirected incoming phone calls for office.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Aided staff with employee performance review paperwork and documentation.

Waitress/Cashier

Grill Worx
01.2017 - 07.2019
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Waitress/Cashier

Skids Drive Inn
10.2015 - 05.2017
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.

Cook/Cashier/Dishwasher

Southbound Sandwich Works
10.2014 - 10.2015
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Delivered exceptional customer service experience.

Education

GED - General Studies

Alamance Community College
Graham, NC

Skills

  • Reliable and punctual
  • Friendly and outgoing
  • Stock rotation
  • Pricing and shelf labeling
  • Multitasking
  • Customer service
  • Organizational skills
  • Problem-solving
  • Laptop and mobile device use
  • Quality assurance
  • Task prioritization

Timeline

Merchandiser/Delivery Sales Representative

Gold Crust Baking
12.2020 - 03.2022

Assistant Store Manager

Quality Oil
08.2019 - 12.2020

Head Receptionist

Happier Days Private Duty Services
08.2018 - 01.2020

Waitress/Cashier

Grill Worx
01.2017 - 07.2019

Waitress/Cashier

Skids Drive Inn
10.2015 - 05.2017

Cook/Cashier/Dishwasher

Southbound Sandwich Works
10.2014 - 10.2015

GED - General Studies

Alamance Community College

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Kaylyn Murphy