Kaylie Murdock
Wilmington
Summary
Energetic and organized with knack for leadership and problem-solving. Well-versed in strategic planning and operational efficiency, along with strong analytical and communication skills. Committed to driving team success and achieving organizational goals.
Offering blend of leadership qualities and strong desire to learn and grow within management environment. Delivers insights into strategic planning and operational procedures, coupled with excellent community.
Overview
2
2
years of professional experience
Work History
Manager
A & W University Mart
04.2025 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Manager
Planet Fitness
11.2023 - 02.2025
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and monitoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Built and maintained strategic relationships with customers and suppliers to support business growth.
- Coordinated on-site visits to multiple locations to manage, implement, and reinforce company policies.
Shift Leader
7Brew
10.2023 - 03.2024
- Trained staff on job responsibilities and safety protocols, ensuring consistent performance and compliance with company standards.
- Delegated tasks effectively to maintain an organized and productive work environment.
- Managed cash handling procedures, including verifying drawer balances during opening/closing shifts, reconciling discrepancies, and preparing accurate bank deposit statements.
- Communicated cross-functionally with other departments to coordinate staffing needs and resolve operational issues.
- Delivered product knowledge and promotional information to customers, driving engagement and increasing sales.
- Mentored and coached team members, providing constructive feedback to support professional development and improve performance.
- Oversaw quality control processes, identifying product inconsistencies and operational malfunctions to ensure high service standards.
Server
Charleston Sports Pub
04.2023 - 08.2023
- Provided exceptional guest service by greeting customers, presenting menus, and answering questions about daily specials, ingredients, and preparation methods.
- Accurately took and entered customer orders using POS systems; handled special requests and allergies by communicating clearly with kitchen staff.
- Checked food for quality and presentation before serving; ensured guest satisfaction and resolved any issues promptly.
- Assisted in training new servers, offering guidance on restaurant procedures, menu knowledge, and customer service best practices.
- Maintained up-to-date knowledge of current menu items, garnishes, ingredients, and promotions to make informed recommendations and upsell effectively.
- Performed opening and closing duties, including setting up and cleaning the dining area, restocking supplies, and maintaining sanitation standards.
- Monitored cleanliness and setup of the dining room, cleaned and reset tables, swept/mopped floors, and kept service areas organized throughout shifts.
- Boosted customer satisfaction by proactively offering refills, condiments, and ensuring a welcoming dining experience.
- Collected used dishes and glassware, preparing tables for incoming guests in a timely and efficient manner.
Education
High School Diploma -
Home Schooled
01.2023
Skills
- Customer Service Management
- Flexible Schedule
- Cash Handling
- Shift checklists
- Decision-making capabilities
- Staff Supervision
- Motivational Leadership
- Staff Training and Development
- Team Leadership
- Problem-Solving
- POS System Operation
Timeline
Manager
A & W University Mart
04.2025 - Current
Manager
Planet Fitness
11.2023 - 02.2025
Shift Leader
7Brew
10.2023 - 03.2024
Server
Charleston Sports Pub
04.2023 - 08.2023
High School Diploma -
Home Schooled
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