Summary
Overview
Work History
Education
Skills
Timeline
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KAYLIE GELETKO

Greensboro

Summary

Successful Branch Manager who consistently exceeds sales targets while providing the highest level of customer service.

Overview

6
6
years of professional experience

Work History

Field Marketing Manager

Nexen Tire
03.2024 - Current
  • Enhanced lead generation through targeted local events and trade shows.
  • Drove sales growth by collaborating closely with sales teams to develop effective messaging and collateral materials.

Branch Manager

Enterprise Rent-A-Car
09.2021 - 03.2024
  • Received superior customer service satisfaction scores for 4 consecutive quarters.
  • Oversaw a branch with an average monthly income per car of $1200.
  • Increased branch sales by cultivating and deepening customer loyalty through incentive programs.
  • Used marketing techniques to obtain a 75 vehicle fleet growth.

Branch Manager

Enterprise Rent-A-Car
09.2021 - 03.2024
  • Received superior customer service satisfaction scores for 4 consecutive quarters.
  • Oversaw a branch with an average monthly income per car of $1200.
  • Increased branch sales by cultivating and deepening customer loyalty through incentive programs.
  • Used marketing techniques to obtain a 75 vehicle fleet growth.

Station Manager

Enterprise Rent-A-Car
06.2021 - 10.2021
  • Used performance and daily report data to assess and improve operations in order to meet changing conditions and anticipated needs.
  • Provided support and training to staff members in order to achieve high levels of client satisfaction.
  • Was on the management team that raised SQI from a 64% to a 82%.

Station Manager

Enterprise Rent-A-Car
06.2021 - 10.2021
  • Used performance and daily report data to assess and improve operations in order to meet changing conditions and anticipated needs.
  • Provided support and training to staff members in order to achieve high levels of client satisfaction.
  • Was on the management team that raised SQI from a 64% to a 82%.

Assistant Manager

Enterprise Rent-A-Car
01.2021 - 06.2021
  • Kept track of cash receipts and deposits, improving accuracy and reducing discrepancies.
  • Organized weekly meetings with employees and was able to be a part of 4 level 2 promotions.
  • Addressed customer concerns and collaborated with the manager to increase customer satisfaction by 86% to 90%.

Assistant Manager

Enterprise Rent-A-Car
01.2021 - 06.2021
  • Kept track of cash receipts and deposits, improving accuracy and reducing discrepancies.
  • Organized weekly meetings with employees and was able to be a part of 4 level 2 promotions.
  • Addressed customer concerns and collaborated with the manager to increase customer satisfaction by 86% to 90%.

Management Trainee

Enterprise Rent-A-Car
01.2019 - 01.2020
  • Explained services and products to customers in a friendly and engaging manner.
  • Met every target benchmark for the monthly roadmaps within the first year.
  • Perfect score of 100% on the RSET.

Education

Bachelor of Science -

University of North Carolina Greensboro
Greensboro, NC
01.2019

Skills

  • Sales professional
  • Customer service
  • Staff management
  • Relationship building and management
  • Marketing

Timeline

Field Marketing Manager

Nexen Tire
03.2024 - Current

Branch Manager

Enterprise Rent-A-Car
09.2021 - 03.2024

Branch Manager

Enterprise Rent-A-Car
09.2021 - 03.2024

Station Manager

Enterprise Rent-A-Car
06.2021 - 10.2021

Station Manager

Enterprise Rent-A-Car
06.2021 - 10.2021

Assistant Manager

Enterprise Rent-A-Car
01.2021 - 06.2021

Assistant Manager

Enterprise Rent-A-Car
01.2021 - 06.2021

Management Trainee

Enterprise Rent-A-Car
01.2019 - 01.2020

Bachelor of Science -

University of North Carolina Greensboro

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KAYLIE GELETKO