KAYLIE GELETKO
Greensboro
Summary
Successful Branch Manager who consistently exceeds sales targets while providing the highest level of customer service.
Overview
6
6
years of professional experience
Work History
Field Marketing Manager
Nexen Tire
03.2024 - Current
- Enhanced lead generation through targeted local events and trade shows.
- Drove sales growth by collaborating closely with sales teams to develop effective messaging and collateral materials.
Branch Manager
Enterprise Rent-A-Car
09.2021 - 03.2024
- Received superior customer service satisfaction scores for 4 consecutive quarters.
- Oversaw a branch with an average monthly income per car of $1200.
- Increased branch sales by cultivating and deepening customer loyalty through incentive programs.
- Used marketing techniques to obtain a 75 vehicle fleet growth.
Branch Manager
Enterprise Rent-A-Car
09.2021 - 03.2024
- Received superior customer service satisfaction scores for 4 consecutive quarters.
- Oversaw a branch with an average monthly income per car of $1200.
- Increased branch sales by cultivating and deepening customer loyalty through incentive programs.
- Used marketing techniques to obtain a 75 vehicle fleet growth.
Station Manager
Enterprise Rent-A-Car
06.2021 - 10.2021
- Used performance and daily report data to assess and improve operations in order to meet changing conditions and anticipated needs.
- Provided support and training to staff members in order to achieve high levels of client satisfaction.
- Was on the management team that raised SQI from a 64% to a 82%.
Station Manager
Enterprise Rent-A-Car
06.2021 - 10.2021
- Used performance and daily report data to assess and improve operations in order to meet changing conditions and anticipated needs.
- Provided support and training to staff members in order to achieve high levels of client satisfaction.
- Was on the management team that raised SQI from a 64% to a 82%.
Assistant Manager
Enterprise Rent-A-Car
01.2021 - 06.2021
- Kept track of cash receipts and deposits, improving accuracy and reducing discrepancies.
- Organized weekly meetings with employees and was able to be a part of 4 level 2 promotions.
- Addressed customer concerns and collaborated with the manager to increase customer satisfaction by 86% to 90%.
Assistant Manager
Enterprise Rent-A-Car
01.2021 - 06.2021
- Kept track of cash receipts and deposits, improving accuracy and reducing discrepancies.
- Organized weekly meetings with employees and was able to be a part of 4 level 2 promotions.
- Addressed customer concerns and collaborated with the manager to increase customer satisfaction by 86% to 90%.
Management Trainee
Enterprise Rent-A-Car
01.2019 - 01.2020
- Explained services and products to customers in a friendly and engaging manner.
- Met every target benchmark for the monthly roadmaps within the first year.
- Perfect score of 100% on the RSET.
Education
Bachelor of Science -
University of North Carolina Greensboro
Greensboro, NC01.2019
Skills
- Sales professional
- Customer service
- Staff management
- Relationship building and management
- Marketing
Timeline
Field Marketing Manager
Nexen Tire
03.2024 - Current
Branch Manager
Enterprise Rent-A-Car
09.2021 - 03.2024
Branch Manager
Enterprise Rent-A-Car
09.2021 - 03.2024
Station Manager
Enterprise Rent-A-Car
06.2021 - 10.2021
Station Manager
Enterprise Rent-A-Car
06.2021 - 10.2021
Assistant Manager
Enterprise Rent-A-Car
01.2021 - 06.2021
Assistant Manager
Enterprise Rent-A-Car
01.2021 - 06.2021
Management Trainee
Enterprise Rent-A-Car
01.2019 - 01.2020
Bachelor of Science -
University of North Carolina Greensboro