Kaylen Marshall
Waxhaw
Summary
Hardworking and adaptable individual with three years of experience in fast-paced, high-pressure environments. Skilled in communication, organization, and teamwork, with proven ability to provide compassionate, detail-oriented service. Certified Nurse Aide I with hands-on training in patient care, infection control, and safety compliance. Eager to transition hospitality strengths into the medical field and gain experience supporting patients.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
Hand and Stone Massage and Facial Spa
04.2025 - Current
- Delivered exceptional customer service by building strong relationships, personalized interactions, and encouraging repeat business.
- Resolved customer inquiries and complaints efficiently, contributing to improved overall store ratings.
- Executed sales transactions accurately, maintaining cash handling standards and minimizing errors.
- Assisted in inventory management, optimizing stock levels and reducing discrepancies.
- Collaborated with team members to achieve daily sales goals and enhance store performance.
Shift Leader
Brooklyn Pizza Parlor
03.2023 - 04.2025
- Trained and mentored new staff on customer service best practices and restaurant policies.
- Coordinated seating arrangements for large parties and special requests, ensuring smooth and efficient service flow.
- Oversaw daily operations, including opening/closing procedures and maintaining a clean, organized environment.
- Communicated guest feedback to management and supported co-workers to improve service quality and team performance.
Gymnastics Coach
Illumination Training Center
10.2021 - 05.2022
- Monitored student progress, providing constructive feedback and encouragement during practice sessions.
- Created a fun and engaging learning environment while maintaining professionalism and focus on skill development.
- Promoted safety, mobility work, and proper form to prevent injuries and build strength.
- Developed custom drills and training programs to improve coordination, performance, and overall skill development.
Education
South Piedmont Community College
Monroe, NCCarolina Health And Sciences
Charlotte, NC08-2025
High School Diploma -
Cuthbertson High School
Waxhaw, NC01.2025
Skills
- Patient-Centered Care & Compassionate Service
- Active Listening & Clear Communication with Patients, Families, and Teams
- Infection Control, Safety, & Sanitation Standards
- Attention to Detail, Organization, & Accurate Documentation
- Team Collaboration & Ability to Thrive in Fast-Paced Environments
- Problem-Solving & Adaptability Under Pressure
- Training & Mentoring New Staff Members
Certification
- North Carolina Nurse Aide I Certification- NC Nurse Aide Registry
- ServSafe Food Protection Manager Certification
Achievements
ACT WorkKeys® National Career Readiness Certificate — Platinum Level (Highest Level)
Timeline
Sales Associate
Hand and Stone Massage and Facial Spa
04.2025 - Current
Shift Leader
Brooklyn Pizza Parlor
03.2023 - 04.2025
Gymnastics Coach
Illumination Training Center
10.2021 - 05.2022
South Piedmont Community College
Carolina Health And Sciences
High School Diploma -
Cuthbertson High School
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