Kayleigh Akers
Marine Corps Base Camp Lejeune
Summary
Innovative educator adept at fostering environments where learning is both engaging and effective. Known for high productivity levels and the ability to complete tasks with efficiency, utilizing time management skills to meet deadlines while maintaining quality standards. Specialized in curriculum development, classroom management, and educational technology integration. Excel in communication, adaptability, and empathy, ensuring positive outcomes in diverse educational settings.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Teacher
Onslow County Schools
Camp Lejeune
08.2023 - 01.2025
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Evaluated students on monthly basis and adjusted lessons accordingly to incorporate improvements.
- Participated in professional development workshops related to teaching methods or curriculum changes.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Led students through safety procedures for active shooter and fire drills.
- Prepared and graded subject tests for students.
- Tutored students requiring extra help and gave additional practice work to help improve concept understanding.
- Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
- Participated in workshops, trainings and conferences to improve educational skills.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
Virtual Teacher
Craven Virtual
Craven County
01.2024 - 12.2024
- Built animations and models showing objects in motion.
- Assisted with the development of project plans and timelines.
- Collaborated with other departments on cross-functional projects.
- Managed multiple projects simultaneously while meeting deadlines.
- Controlled light, texture and shadows to create lifelike characters.
Virtual Customer Service Representative
Community Trust Bank
Pikeville
08.2023 - 01.2024
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Identified potential problems that could impact the customer experience.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Utilized customer service software to track inquiries and document solutions provided to customers.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Maintained up-to-date knowledge of company products and services.
- Oversaw warranty counseling process to manage expense controls.
Manager
Queen Beas
Pikeville
03.2017 - 01.2023
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Recruited and trained new employees to meet job requirements.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Ensured compliance with regulatory requirements and industry standards.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Developed and implemented strategic plans to achieve company objectives.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Directed recruitment, hiring, and training of new staff members.
Education
Bachelor of Arts - Education
Western Governors University
Salt Lake City, UT01-2023
Skills
- ESOL certified
- Curriculum development
- Parent-teacher conference coordination
- Student needs assessment
- Literacy development
- Subject matter expertise
- Microsoft Licensing
- Windows update management
- Project planning
- Microsoft forms
- Microsoft teams
References
References available upon request.
Timeline
Virtual Teacher
Craven Virtual
01.2024 - 12.2024
Teacher
Onslow County Schools
08.2023 - 01.2025
Virtual Customer Service Representative
Community Trust Bank
08.2023 - 01.2024
Manager
Queen Beas
03.2017 - 01.2023
Bachelor of Arts - Education
Western Governors University
Similar Profiles
Avin HintonAvin Hinton
Student Monitor at Onslow County SchoolsStudent Monitor at Onslow County Schools
Patricia ScottPatricia Scott
Elementary School Teacher at Onslow County SchoolsElementary School Teacher at Onslow County Schools
Kelly HardisonKelly Hardison
Title 1 Reading Specialist at Onslow County SchoolsTitle 1 Reading Specialist at Onslow County Schools