Kayleen Staley
Hope Mills
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. My goal is to continue to grow and develop my skills with a company that consistency excels and imbues a passion for customer service and results.
Overview
12
12
years of professional experience
Work History
General Production Worker
Smithfield Foods, Inc
Tar Heel, NC
01.2024 - Current
- Accurately weighing and labeling products for further processing or sale.
- Carefully packaged finished products and prepared for shipment.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Resolved issues quickly to maintain productivity goals.
- Followed safety procedures and guidelines to maintain safe working environments.
Security Professional
Allied Universal Security Services
Raleigh, NC
01.2022 - 09.2023
- Recorded incident reports with detailed accounts of occurrences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Reduced security incidents by proactively monitoring surveillance systems and responding to alarms in a timely manner.
- Supervised ten security professionals on-site.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Starbucks Barista/Courtesy Clerk
Safeway
Rancho Cordova, CA
02.2015 - 07.2016
- Opening and closing store procedures
- Delivered incomparable service by making lasting and meaningful connections with the customers: go beyond what's expected to satisfy the customer
- Attained all knowledge on operating systems and beverages to control beverage quality and ensure lean operating standards and procedures, reducing waste
- Raised level of expectation by ensuring safety, service, and cleanliness standards were met at all times
- Worked extended hours to meet project deadlines.
Seasonal Sales Associate
Kohl's
Rancho Cordova, CA
11.2013 - 01.2014
- Consistently and effectively participated in daily store operations: cash handling at the register, and delivering incomparable customer service
- Developed a solid routine to help keep the store in stock by working quickly and accurately when dealing with store merchandise
- Achieved and surpassed training expectations in all categories: customer service, cashier basics, organizing and stocking the floor.
Customer Service Representative
Carter's
Folsom, CA
06.2012 - 11.2013
- Provided superb customer service through consistently greeting customers as they entered the store, was knowledgeable of all store product and provided quality and attentive service throughout their visit
- Nurtured a team atmosphere by being a leader with flexibility: answering phones, cashiered, kept up brand appearance of the store, and took on any task that needed to be completed
- Opening and closing store procedures.
Education
High School Diploma -
KINNEY HIGH SCHOOL
Rancho Cordova, CA05.2011
Skills
- Solid Communication Skills
- Excellent Customer Service
- Problem & Conflict Resolution
- Sales & Public Relations
- Cash Handling Procedures
- Motivation & Self Confidence
- Responsible & Conscientious
- Stock & Inventory
- Self-Starter
- Multi-Tasker
- Goal Oriented Team Player
- Packaging and Labeling
- Workplace Safety
- Reliability and punctuality
Timeline
General Production Worker
Smithfield Foods, Inc
01.2024 - Current
Security Professional
Allied Universal Security Services
01.2022 - 09.2023
Starbucks Barista/Courtesy Clerk
Safeway
02.2015 - 07.2016
Seasonal Sales Associate
Kohl's
11.2013 - 01.2014
Customer Service Representative
Carter's
06.2012 - 11.2013
High School Diploma -
KINNEY HIGH SCHOOL
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