Kaylee Whittington
Sneads Ferry
Summary
Retail professional with expertise in customer service and problem-solving. Proven experience in inventory management and employee training, leading to increased customer satisfaction and team performance. Track record of enhancing customer experiences and managing inventory effectively. Skilled in training staff and resolving issues promptly, resulting in improved team efficiency and customer loyalty.
Overview
8
8
years of professional experience
Work History
Retail Sales Specialist/Shift Manager
O'Reilly's Auto Parts
Sneads Ferry
10.2025 - Current
- Processed sales transactions efficiently at the point of sale.
- Assisted customers in locating automotive parts and accessories.
- Provided product knowledge to enhance customer decision-making.
- Facilitated merchandise returns and exchanges, enhancing customer satisfaction through efficient service.
- Responded to customer inquiries and resolved issues promptly.
- Promoted additional services such as loyalty programs or delivery options.
- Managed inventory tasks, ensuring timely stock replenishment to meet customer demand.
- Performed inventory checks to identify any shortages or discrepancies in stock levels.
- Tracked sales performance against management targets, identifying areas for improvement.
- Managed multiple tasks simultaneously while ensuring accuracy at all times.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Trained new staff on operational procedures and customer service expectations.
Showroom Hostess/Plater
Riverview Cafe
Sneads Ferry
04.2024 - 10.2025
- Welcomed guests and ensured a pleasant dining experience at Riverview Cafe.
- Trained new hostesses on guest interaction techniques and service protocols, improving overall guest satisfaction.
- Identified customer needs quickly to enhance service responsiveness and elevate guest experiences.
- Resolved customer complaints promptly and professionally.
- Proposed innovative ideas that streamlined team processes and improved service delivery.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed the opening and closing procedures of the store including securing the premises at closing time.
Lawn Care/Firewood Assistant
Ohana R.V Park
Sneads Ferry
10.2018 - 10.2025
- Maintained lawns by performing mowing, trimming, and edging to ensure attractive landscapes.
- Applied fertilizers and pesticides according to safety regulations and guidelines.
- Engaged with clients to assess lawn care needs and preferences, resulting in personalized service.
- Maintained tools and equipment in good working condition through regular cleaning.
- Followed safety protocols while using hazardous chemicals such as fertilizers or insecticides.
- Assisted guests with check-in and check-out processes at the RV park.
- Collaborated with team members to improve guest satisfaction through tailored services.
Electrical Apprentice
1st Call Electric
Clayton
01.2019 - 04.2023
- Assisted electricians with installation of wiring and electrical systems, contributing to timely project completion.
- Supported troubleshooting of electrical issues and repairs, enhancing system reliability.
- Shadowed electricians on job sites, gaining hands-on experience in practical electrical installation skills.
- Used hand tools such as wire strippers, cutters to prepare wires for connections to boxes, terminals.
- Worked with a variety of materials including PVC conduits, copper wiring, aluminum wiring and MC cables.
- Operated hand and power tools and diagnostic equipment to complete various aspects of jobs.
- Tested electrical systems to ensure proper functioning and safety.
- Maintained organization, cleanliness, and safety in work areas.
- Verified measurements and made accurate cuts to avoid wasting materials on job sites.
Education
High School Diploma -
Dixon High
Holly Ridge, NC06-2026
Skills
- Inventory management
- Retail product knowledge
- Cash handling
- Customer service
- Employee training
- Time management
- Collaboration skills
- Team building
- Strong leadership skills
- Teamwork
- Problem solving
- Communication skills
- Work organized
Timeline
Retail Sales Specialist/Shift Manager
O'Reilly's Auto Parts
10.2025 - Current
Showroom Hostess/Plater
Riverview Cafe
04.2024 - 10.2025
Electrical Apprentice
1st Call Electric
01.2019 - 04.2023
Lawn Care/Firewood Assistant
Ohana R.V Park
10.2018 - 10.2025
High School Diploma -
Dixon High