Kaylee Bryant
Durham
Summary
Results-oriented and creative professional with a proven track record of leading teams and managing client relationships. Possesses a keen eye for detail and a nuanced understanding of brand voice and messaging. Detail-oriented team player with exceptional organizational skills and adaptability, capable of handling multiple projects simultaneously with a high degree of accuracy. Strong interpersonal, time management, and problem-solving skills drive successful outcomes in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Engage Life Program Instructor
Atria Senior Living
02.2024 - Current
- Prepared reports for records regarding status and progress of recreational activities.
- Liaised with community organizations & businesses to promote partnership and community engagement
- Participated in staff meetings and inter-disciplinary meetings to recommend training and assist in future planning.
- Trained staff members on conducting events and following safety procedures.
- Coordinated, planned, developed, and implemented activities designed to enrich lives of assisted living residents.
- Organized and oversaw events (celebrations, games, exercises, classes, etc).
- Developed engagement programs and activities from ground up, laying out framework, defining roles, and increasing participation throughout community.
- Developed and implemented marketing strategies through graphic design/email advertising to promote program awareness and participation.
English Tutor
Tutor Me Education
02.2023 - 03.2024
- Assessed student learning needs and provided relevant instruction to close knowledge gaps.
- Improved students' written and verbal English skills through personalized learning programs.
- Developed student confidence through positive reinforcement strategies.
- Mentored students in proper punctuation, spelling and sentence structure use.
Customer Sales and Service
Exhibition Hub
06.2021 - 01.2024
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of services and creating welcoming, positive experiences
- Offered knowledgeable insight into available services to help consumers make informed decisions.
Customer Service Representative
Regal Cinemas
02.2019 - 06.2021
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality experiences.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Script Supervisor, Writer
Freelance
05.2017 - 08.2019
- Proofread and edited content to confirm proper grammar, quality and consistency for events and social media.
- Generated creative ideas to improve look and feel of projects.
Volunteer Coordinator
Humane Society of Alamance County
08.2013 - 09.2017
- Participated in community outreach events to promote volunteer opportunities and enlist new volunteers.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging marketing on social media to increase product awareness.
Education
Bachelor of Arts - Creative Writing and English
Southern New Hampshire University
06-2021
Skills
- Customer Service Excellence
- Active Listening
- Analytical problem-solving
- Conflict Resolution
- Administrative and Office Support
- Quality Assurance Controls
- Project coordination skills
- Process Optimization
- Proofreading, Editing, and Researching
- Strong Communication & Leadership
- Microsoft Office
- Adobe Software
- Google Suite
- Program facilitation
- Social media management
Timeline
Engage Life Program Instructor
Atria Senior Living
02.2024 - Current
English Tutor
Tutor Me Education
02.2023 - 03.2024
Customer Sales and Service
Exhibition Hub
06.2021 - 01.2024
Customer Service Representative
Regal Cinemas
02.2019 - 06.2021
Script Supervisor, Writer
Freelance
05.2017 - 08.2019
Volunteer Coordinator
Humane Society of Alamance County
08.2013 - 09.2017
Bachelor of Arts - Creative Writing and English
Southern New Hampshire University
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