Summary
Overview
Work History
Education
Skills
Timeline
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Kaylee Bryant

Durham

Summary

Results-oriented and creative professional with a proven track record of leading teams and managing client relationships. Possesses a keen eye for detail and a nuanced understanding of brand voice and messaging. Detail-oriented team player with exceptional organizational skills and adaptability, capable of handling multiple projects simultaneously with a high degree of accuracy. Strong interpersonal, time management, and problem-solving skills drive successful outcomes in fast-paced environments.

Overview

12
12
years of professional experience

Work History

Engage Life Program Instructor

Atria Senior Living
02.2024 - Current


  • Prepared reports for records regarding status and progress of recreational activities.
  • Liaised with community organizations & businesses to promote partnership and community engagement
  • Participated in staff meetings and inter-disciplinary meetings to recommend training and assist in future planning.
  • Trained staff members on conducting events and following safety procedures.
  • Coordinated, planned, developed, and implemented activities designed to enrich lives of assisted living residents.
  • Organized and oversaw events (celebrations, games, exercises, classes, etc).
  • Developed engagement programs and activities from ground up, laying out framework, defining roles, and increasing participation throughout community.
  • Developed and implemented marketing strategies through graphic design/email advertising to promote program awareness and participation.

English Tutor

Tutor Me Education
02.2023 - 03.2024
  • Assessed student learning needs and provided relevant instruction to close knowledge gaps.
  • Improved students' written and verbal English skills through personalized learning programs.
  • Developed student confidence through positive reinforcement strategies.
  • Mentored students in proper punctuation, spelling and sentence structure use.

Customer Sales and Service

Exhibition Hub
06.2021 - 01.2024
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of services and creating welcoming, positive experiences
  • Offered knowledgeable insight into available services to help consumers make informed decisions.

Customer Service Representative

Regal Cinemas
02.2019 - 06.2021
  • Greeted guests upon arrival and offered directions to key amenities to cultivate quality experiences.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.

Script Supervisor, Writer

Freelance
05.2017 - 08.2019
  • Proofread and edited content to confirm proper grammar, quality and consistency for events and social media.
  • Generated creative ideas to improve look and feel of projects.

Volunteer Coordinator

Humane Society of Alamance County
08.2013 - 09.2017
  • Participated in community outreach events to promote volunteer opportunities and enlist new volunteers.
  • Utilized exceptional writing, editing, and proofreading skills to produce engaging marketing on social media to increase product awareness.

Education

Bachelor of Arts - Creative Writing and English

Southern New Hampshire University
06-2021

Skills

  • Customer Service Excellence
  • Active Listening
  • Analytical problem-solving
  • Conflict Resolution
  • Administrative and Office Support
  • Quality Assurance Controls
  • Project coordination skills
  • Process Optimization
  • Proofreading, Editing, and Researching
  • Strong Communication & Leadership
  • Microsoft Office
  • Adobe Software
  • Google Suite
  • Program facilitation
  • Social media management

Timeline

Engage Life Program Instructor

Atria Senior Living
02.2024 - Current

English Tutor

Tutor Me Education
02.2023 - 03.2024

Customer Sales and Service

Exhibition Hub
06.2021 - 01.2024

Customer Service Representative

Regal Cinemas
02.2019 - 06.2021

Script Supervisor, Writer

Freelance
05.2017 - 08.2019

Volunteer Coordinator

Humane Society of Alamance County
08.2013 - 09.2017

Bachelor of Arts - Creative Writing and English

Southern New Hampshire University
Kaylee Bryant