Kaylee Bridges
Charlotte
Summary
Safety and customer-centric professional who loves to be on the go, helps others, and enjoys variety on the job. Excels in communication, teamwork, and adaptability, ensuring a memorable and positive travel experience for all passengers.
Overview
6
6
years of professional experience
Work History
Front Desk Agent/Maitre D'
Hilton at University
Charlotte
07.2023 - 05.2025
- Provided excellent customer service while upholding company policies.
- Ensured that all safety regulations were followed according to company standards.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Resolved customer complaints promptly and courteously.
- Assisted with luggage handling for incoming guests.
- Assisted with check-in and check-out procedures
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked with cross-functional teams to achieve our goals.
- Managed cash drawer responsibly throughout shift.
Flight Attendant
American Airlines
Charlotte
03.2024 - 09.2025
- Practiced safety-conscious behaviors in all operational processes and procedures.
- Made public addresses and safety announcements in compliance with company and federal standards.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Performed pre-flight checks on the aircraft's interior components such as exit doors and lavatories.
- Provided assistance to disabled passengers when necessary.
- Worked both independently and as part of a team to accomplish work tasks.
- Performed job duties while working in changing environments.
- Prepared, served, and sold beverages and meals during the flight.
Flight Attendant
PSA Airlines
Charlotte
05.2021 - 06.2023
- Greeted passengers to assist them in finding seating assignments and properly stowing items in overhead or under-seat storage.
- Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
- Administered first aid to passengers experiencing medical issues and helped coordinate advanced in-flight or ground support.
- Helped passengers feel comfortable by providing requested items and answering questions.
- Participated in pre-flight briefings to discuss flight details, weather and service plans.
- Assisted passengers during deplaning process by providing directions or other information as requested.
- Offered help with connecting flights or ground transportation upon arrival at destination airport.
- Enforced FAA and airline rules with passengers in business, economy and first class.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Front Desk Supervisor
Homewood Suites/Doubletree
North Charleston
08.2019 - 04.2021
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Corrected guest issues promptly with knowledgeable and friendly service.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Facilitated successful front desk operations for high-volume hotel.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Developed lasting relationships with guests that built loyalty and drove hotel revenue.
- Ensured that all safety regulations were followed at all times.
- Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
- Coordinated with other supervisors, combining group efforts to achieve goals.
Education
High School Diploma -
Riverview High School
Sarasota, FL05-2018
Skills
- Hospitality service expertise
- Crew resource management
- Problem-solving skills
- Dependability
- Time management
- Cultural awareness
- Passenger safety oversight
- Strong work ethic
Timeline
Flight Attendant
American Airlines
03.2024 - 09.2025
Front Desk Agent/Maitre D'
Hilton at University
07.2023 - 05.2025
Flight Attendant
PSA Airlines
05.2021 - 06.2023
Front Desk Supervisor
Homewood Suites/Doubletree
08.2019 - 04.2021
High School Diploma -
Riverview High School
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