Kayla Zickefoose
Charlotte
Summary
Accomplished operations supervisor experienced in team leadership and staff management. Continuously improves team performance and service offerings with proactive strategies. Dedicated to providing safe, accessible fun to every guest.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Attraction Supervisor
Carowinds
06.2024 - Current
- Train and develop new associates on operational procedures and safety practices
- Ensure compliance with all standards of operations and safety directives by completing routine audits
- Track and report ride operation data, including guest throughput and incident reports
- Manage staffing by right-sizing labor to fit park attendance levels appropriately
Lifeguard - Ellis Certified
Cedar Point
11.2022 - 11.2023
- Maintained constant surveillance of my zone of responsibility to appropriately react to emergency situations
- Assisted with orientation sessions for new lifeguards in training
- Enforced all safety regulations and posted rules for waterpark guests
- Delivered basic life support in emergency situations and administered CPR to stabilize individuals prior to ambulance arrival
Ride Operator
Cedar Point
04.2021 - 11.2022
- Maintained the responsibilities of Certified Trainer and Location In-Charge
- Uphold all standards of ride operations in compliance with IROC training
- Resolved guest concerns or complaints and kept supervisors informed of escalating situations
Education
Associate of Arts -
Eastern Florida State College
Cocoa, FL05.2020
Skills
- Leadership
- Task delegation
- Communication
- Conflict resolution
- Training
- Operational efficiency
- Coaching
- Team building
Certification
- IROC Certified Trainer
- Attraction Accessibility Program Certified
- SkyCoaster Certified Site Controller
- CPR Certified through Ellis and Associates
Timeline
Attraction Supervisor
Carowinds
06.2024 - Current
Lifeguard - Ellis Certified
Cedar Point
11.2022 - 11.2023
Ride Operator
Cedar Point
04.2021 - 11.2022
Associate of Arts -
Eastern Florida State College
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