Kayla Williams
Randleman
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Date Entry Technician
Upstream
02.2024 - Current
- Assisted in maintaining up-to-date documentation, facilitating easy access to pertinent information for all team members.
- Accurately entered in prescriptions.
- Answer phone calls.
- Process insurance.
- Talk to Doctors and Nurses
- Provided Counseling to patients about the correct times to take medications.
- Maintained documentation of packed medications to be filled.
- Filled Auto fill medications
- Synchronization medications.
Certified Pharmacy Technician
Zoo City Pharmacy
07.2018 - 02.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Helped with inventory
- Counted and logged medications
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Collected co-payments or full payments from customers.
- Counted, measured and compounded medications following standard procedures.
Certified Pharmacy Technician
UNC
07.2017 - 07.2018
- Stocked, labeled, and inventoried medication to keep accurate records.
- Deliveries medications to nurses stations.
- Stocked the pyxis machines
- Helped Stock control substance drugs
- Answered nurse questions
- Stocked a Talyst machine
- Pulled orders from a Talyst machine
- Drew up liquid medications.
Pharmacy Technician/Cashier
Zoo City Drug
07.2011 - 01.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Answered Phone calls.
- Ran a cash register
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
Education
High School Diploma -
Providence Grove High School
Climax, North Carolina 06.2011
Skills
- Accuracy and Attention to Detail
- Fast Typing Speed
- Quality assurance checks
- Deadline-oriented
Certification
Certified Pharmacy Technician-CPhT
Timeline
Date Entry Technician
Upstream
02.2024 - Current
Certified Pharmacy Technician
Zoo City Pharmacy
07.2018 - 02.2024
Certified Pharmacy Technician
UNC
07.2017 - 07.2018
Pharmacy Technician/Cashier
Zoo City Drug
07.2011 - 01.2017
High School Diploma -
Providence Grove High School
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