Summary
Overview
Work History
Education
Skills
Timeline
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Kayla White

Graham

Summary

Dynamic customer service professional with extensive experience at National Finance Company, recognized for resolving conflicts with empathy and exceeding performance metrics. Skilled in active listening and data entry, I foster customer loyalty and drive sales growth through tailored support strategies and strong product knowledge. Committed to enhancing customer satisfaction and team collaboration.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

National Finance Company
06.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Customer Service Representative

National Finance Company
09.2021 - Current
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.

Customer Service Representative

Time Financing Service
06.2023 - 06.2024
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Office Assistant

Above All Cleaning Service
09.2020 - 09.2021
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.

Sales Associate

Burlington Brands
08.2019 - 01.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Sales Associate

Emily's Cookies & Cakes
08.2019 - 01.2020
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.

Sales Associate

The Cosmetic Company Store
09.2018 - 08.2019
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Education

High School Diploma -

Southern Alamance High School
Graham, NC
06-2018

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Call center experience
  • Computer proficiency
  • Payment processing
  • Microsoft outlook
  • Scheduling
  • Follow-up skills
  • Product knowledge

Timeline

Customer Service Representative

National Finance Company
06.2024 - Current

Customer Service Representative

Time Financing Service
06.2023 - 06.2024

Customer Service Representative

National Finance Company
09.2021 - Current

Office Assistant

Above All Cleaning Service
09.2020 - 09.2021

Sales Associate

Burlington Brands
08.2019 - 01.2020

Sales Associate

Emily's Cookies & Cakes
08.2019 - 01.2020

Sales Associate

The Cosmetic Company Store
09.2018 - 08.2019

High School Diploma -

Southern Alamance High School

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Kayla White