Kayla Moore
High Point
Summary
Compassionate Patient Service Representative skilled in relationship building and enhancing operational efficiency in healthcare. Committed to patient confidentiality while delivering exceptional service in fast-paced settings. Ready to support team success through adaptability and a focus on customer satisfaction.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
University Dental Associates
Winston-Salem
08.2022 - Current
- Greeted patients and delivered personalized customer service at University Dental Associates.
- Collected patient information and verified insurance details accurately.
- Verified insurance information, processed payments, and scheduled appointments to enhance operational efficiency.
- Scheduled appointments efficiently using dental management software systems.
- Coordinated communication between patients and dental professionals to ensure seamless patient experience.
- Educated patients on treatment options and office policies clearly.
- Answered incoming calls in a professional manner.
- Adhered to HIPAA regulations when handling confidential patient information.
- Assisted with scheduling follow-up appointments according to provider availability.
Team Member
Chick-fil-A
Winston-Salem
07.2019 - 08.2022
- Provided exceptional customer service in a fast-paced environment.
- Prepared food items, ensuring adherence to quality and safety standards for customer satisfaction.
- Trained team members on new menu items and procedures to enhance service consistency.
- Maintained clean and organized work area, supporting overall kitchen efficiency and safety.
- Operated kitchen equipment following safety guidelines and protocols.
- Operated cash registers to process payments from customers.
- Processed customer payments accurately at the register. accurately at the register.
Education
Bachelor of Science - Social Services
Bryant & Stratton College
Buffalo, NY12-2025
High School Diploma -
Parkland High School
Winston-Salem, NC06-2021
Skills
- Patient confidentiality
- HIPAA compliance
- Payment processing
- Appointment confirmation
- Patient interaction
- Customer service
- Effective communication
- Team collaboration
- Relationship building
- Conflict resolution
- Regulatory compliance
- Strong empathy
References
References available upon request.
Timeline
Patient Service Representative
University Dental Associates
08.2022 - Current
Team Member
Chick-fil-A
07.2019 - 08.2022
Bachelor of Science - Social Services
Bryant & Stratton College
High School Diploma -
Parkland High School