Kayla Smith
Jacksonville
Summary
Client-focused Realtor with a strong background in customer service, communication, and problem-solving. Experienced in guiding buyers and sellers through the real estate process, providing market insights, and coordinating with multiple parties to ensure smooth transactions. Known for responsiveness, organization, and building lasting client relationships.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Realtor
Jacksonville
Jacksonville, NC
07.2025 - Current
- Guided clients through property transactions, ensuring compliance with regulations and client expectations.
- Developed comprehensive market analysis reports to inform pricing strategies for various listings.
- Cultivated relationships with clients, fostering trust and facilitating repeat business opportunities.
- Assist buyers through all stages of transactions
- Coordinate with lenders, inspectors, and vendors
- Market listings through social media and networking
Customer Service Representative / IT Support
Concentrix – Blue Cross Blue Shield of North Carolina
Jacksonville, NC
09.2023 - 07.2025
- Provided customer service by answering phone calls and emails in a timely manner.
- Assisted customers with inquiries related to health insurance policies and benefits.
- Provided IT support, troubleshooting technical issues, and guiding users through problem resolution.
- Attended meetings to provide updates on ongoing projects and team performance.
- Maintained accurate records of customer interactions and resolutions.
- Collaborated with team members to improve customer satisfaction and efficiency.
- Utilized Microsoft Office for communication, collaboration, and virtual meetings.
- Trained new coworkers on company policies, procedures, and customer service best practices.
- Handled customer complaints and inquiries in a courteous and efficient manner.
Lead Teacher
Early Learning Center
Morehead City, NC
08.2022 - 07.2023
- Differentiated instruction according to student skill level.
- Communicated objectives for lessons, units and projects to students and parents.
- Researched books and supplemental materials to use with lesson plans.
- Coached new teachers on school guidelines to decrease training time and increase teacher success.
- Enhanced lessons with smart board technology, iPads and computers to address common core goals.
- Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
Cashier
Walmart
Jacksonville, NC
02.2020 - 07.2022
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Answered customer questions and provided store information.
- Learned roles of other departments to provide coverage and keep store operational.
- Processed refunds for worn, damaged and broken merchandise.
- Helped customers find specific products, answered questions and offered product advice.
Cashier
McDonald's
Swansboro, NC
03.2017 - 02.2020
- Accepted cash and credit card payments, issued receipts and provided change.
- Used suggestive selling techniques to promote add-on sales.
- Trained new team members in cash register operation, stock procedures and customer services.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Education
No Degree - Information Technology
North Carolina State University
Raleigh, NCAssociate of Arts - Business Operations
Cape Fear Community College
Wilmington, NC01-2028
Skills
- Verbal and Written Communication
- Customer Relations
- Conflict Resolution
- Time Management
- Microsoft Office
- Computer Proficiency
- Organization & Multitasking
- Problem-Solving
Certification
First Aid/CPR
Timeline
Realtor
Jacksonville
07.2025 - Current
Customer Service Representative / IT Support
Concentrix – Blue Cross Blue Shield of North Carolina
09.2023 - 07.2025
Lead Teacher
Early Learning Center
08.2022 - 07.2023
Cashier
Walmart
02.2020 - 07.2022
Cashier
McDonald's
03.2017 - 02.2020
No Degree - Information Technology
North Carolina State University
Associate of Arts - Business Operations
Cape Fear Community College