Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Smith

Stokesdale

Summary

Dynamic and detail-oriented professional with a strong background in customer service at Sirloin House. Proven ability to manage high-pressure situations while enhancing guest relations. Skilled in multitasking and team collaboration, with certifications in First Aid and CPR, ensuring safety and satisfaction for all patrons.

Hospitality professional skilled in creating memorable guest experiences and maintaining high standard of service. Proven ability to manage guest interactions efficiently, ensuring seamless experience. Committed to team collaboration and adapting to dynamic environments, with focus on communication and problem-solving.

Overview

5
5
years of professional experience

Work History

Host/Waitress

Sirloin House
01.2023 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Lifeguard

Oak Hills
05.2020 - 08.2022
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
  • Attentively monitored swimmers to identify distress.
  • Responded to emergency situations in a timely, efficient manner.

Education

No Degree - Certified Nursing Assistant

Rockingham Community Collage
Wentworth, NC
06-2025

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Team player mentality
  • Adaptable to change
  • Detail-oriented
  • Professional appearance
  • Server support
  • Guest relations

Timeline

Host/Waitress

Sirloin House
01.2023 - Current

Lifeguard

Oak Hills
05.2020 - 08.2022

No Degree - Certified Nursing Assistant

Rockingham Community Collage
Kayla Smith