Kayla Rubayiza
Lillington
Overview
2
2
years of professional experience
Work History
Sales Associate
Hot Topic
Fayetteville
06.2024 - 08.2024
- Restocked shelves as needed to ensure sufficient inventory levels.
- Processed transactions using a point-of-sale system.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Upsold additional items based on customer interests and needs.
- Handled customer complaints in a professional manner.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Processed credit card transactions quickly and securely.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Engaged customers in friendly, professional dialogue to determine needs.
- Helped customers find specific products, answered questions, and offered product advice.
- Collected payments and provided accurate change.
- Answered incoming telephone calls to provide store, products and services information.
- Ticketed, arranged and displayed merchandise to promote sales.
Sandwich Artist
SUBWAY®Restaurants
Lillington
06.2022 - 08.2022
- Verified that prepared food met quality standards prior to serving it to customers.
- Organized inventory for efficient restocking of products.
- Followed established procedures for handling money transactions accurately.
- Greeted customers and provided product knowledge.
- Inspected equipment regularly for proper functioning and sanitation standards.
- Ensured all menu items were prepared in accordance with health and safety standards.
- Trimmed meats and cheeses for sandwiches as needed.
- Replenished condiments and other supplies at front counter areas.
- Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.
- Checked expiration dates on products to ensure freshness of items served to customers.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Maintained cleanliness of work area throughout shift.
- Upsold additional items to increase store profits.
- Assisted team members during peak hours when necessary.
- Operated cash registers to process payments from customers.
- Communicated effectively with co-workers regarding customer needs and concerns.
- Answered guest questions, delivering most accurate, and updated information available.
- Discussed menu options with customers and offered suggestions to meet individual needs and drive sales.
- Stored food properly to prevent spoilage, cross-contamination and illnesses.
Education
Bachelor of Arts -
Savannah College of Art And Design
Savannah, GA05-2028
High School Diploma -
Overhills Highschool
Spring Lake, NC05-2024
Skills
- Customer service
- Sales transactions
- Cash handling
- Effective communication
- Problem solving
- Fitting room maintenance
- Stocking and receiving
- Customer engagement
- Friendly and outgoing
Timeline
Sales Associate
Hot Topic
06.2024 - 08.2024
Sandwich Artist
SUBWAY®Restaurants
06.2022 - 08.2022
Bachelor of Arts -
Savannah College of Art And Design
High School Diploma -
Overhills Highschool