Kayla Ponziano
Raleigh
Summary
Detail oriented Public History student with experience in customer service, small business operations, and digital archive transcription. Skilled in organization, accuracy focused work, order fulfillment and record keeping.
Overview
5
5
years of professional experience
Work History
Store Associate
Lidl
Wake Forest, NC
10.2021 - Current
- Completed tasks efficiently while managing shifting priorities and responsibilities
- Providing independent and as part of a team to keep things running smoothly in a busy environment
- Providing professional customer service, problem solving, and assistance with purchases
Owner and Operator
Etsy Shop
Raleigh, NC
08.2025 - Current
- Managing an independent online shop, including product listings, photography, descriptions, pricing, and customer communication
- Processing and fulfilling orders within deadlines while maintaining high quality standards
- Tracking inventory, supplies, expenses, and net profits
- Coordinating multiple orders while balancing work and school responsibilities
Team Member
Papa John's
Youngsville, NC
04.2021 - 10.2021
- Provided customer service while balancing speed, accuracy, and teamwork during busy shifts
- Maintained a clean and organized workspace
Education
High School Diploma -
Franklinton High School
05-2021
Skills
- Detail Oriented
- Organizational skills
- Customer service
- Communication skills
- Time management
- Digital archiving
Timeline
Owner and Operator
Etsy Shop
08.2025 - Current
Store Associate
Lidl
10.2021 - Current
Team Member
Papa John's
04.2021 - 10.2021
High School Diploma -
Franklinton High School