Kayla Patterson, BSBA, BSN, RN
Mount Pleasant,NC
Summary
- Vast knowledge of both ambulatory and hospital settings with 13 years of healthcare experience.
- Manages the surgical schedule with precision and meticulous communication between all departments, physicians, and vendors, keeping the surgical center running at peak efficiency, quality, and performance.
- Proficient in quality, cost and care standards focused on maximizing resources and patient satisfaction.
- Experienced in helping staff solve clinical issues and improving resource utilization.
- Adept at orienting and training staff and implementing policies to streamline workflow.
Overview
17
17
years of professional experience
Work History
Registered Nurse Clinical Supervisor III
Matthews Surgery Center
12.2018 - Current
- Manages staff scheduling and time off to adequately staff the surgery center and allow employees earned time off.
- Onboards new employees with training and new hire documentation.
- Organizes and implements in-service educational programs focusing on professional development and adherence to protocols.
- Conducts regular performance evaluations of nursing staff, identifying strengths and areas needing improvement while providing guidance on career advancement strategies.
- Supervises, directs, and motivates high-quality performance from nursing staff.
- Oversees infection control procedures to protect patients from infections and keep nursing departments compliant with state regulations.
- Identifies opportunities and devises strategies to optimize surgeon and staff satisfaction while reducing costs.
- Develops and maintains successful relationships with vendors, suppliers, and buyers.
- Leads staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Develops and implements quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
- Enhances disaster preparedness by developing and implementing comprehensive emergency management plans.
- Issues and manages purchase orders for completed surgical cases, surgical instrumentation, supplies, equipment, repairs, and contract agreements with vendors.
- Conducts thorough risk assessments to identify potential hazards and vulnerabilities in the community.
- Uses Green Security to create daily appointments for vendors that are covering surgical cases.
- Evaluates response efforts after incidents, identifying opportunities for improvement in future emergency management operations.
- Coordinates the surgery schedule with vendors, staff, and surgeons including instrumentation needs, supply needs, and start times.
- Responsible for building 200+ surgical preference cards while working with personnel specialized in EPIC to create new procedures, modify existing procedures based on CPT codes, and creating instrument sets.
- Troubleshoots medical equipment malfunctions, obtains loaner equipment if necessary, and creates work orders for repairs.
- Manages and coordinates on-site instrumentation sharpening and repairs.
- Verifies and maintains proper documentation and records for sterilization.
- Participates in Quality Control, New Product, and MAC.
Lead Certified Surgical Technologist/Certified Surgical Technologist
Atrium Healthcare-Union
05.2012 - 12.2018
- Lead staff in professional development and conducted training in orthopedic, spine, plastics, and breast specialties.
- Organized on-going staff education for specialty areas.
- Spearheaded tracking, ordering, and maintaining $100k per year of inventory for tissue grafts, plastics, and breast specialties.
- Developed and managed tracking logs for all tissue grafts housed at the facility.
- Coordinated upcoming surgical cases with tissue grafts.
- Facilitated ordering of $40k worth of instrumentation for spine, plastics, and breast specialties.
- Created new processes to facilitate surgeon and staff satisfaction and adherence to department protocols.
- Cross-trained in sterile processing to maximize performance.
Certified Surgical Technologist
Atrium-Northeast
11.2010 - 07.2011
- Delivered exemplary assistance and support to surgeons during general, urological, gynecological, vascular, orthopedic, neurological, and plastic surgery procedures.
- Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
- Gathered and set up equipment, tools, and supplies and arrange instruments according to surgeons' preferences or instruction.
- Evaluated procedure needs and set up equipment, tools, supplies, and instruments
Patient Intake
Living Water Counseling
06.2009 - 07.2011
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Created, maintained and updated filing systems for paper and electronic documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Followed up with patients to reschedule missed appointments.
- Handled complaints and questions, and re-directed calls to physicians.
Certified Surgical Technologist-Teaching Assistant
Cabarrus College Of Health Sciences
06.2010 - 01.2011
- Supervised students in the clinical field and coordinated their daily assignments.
- Directed and educated surgical technology students during lab activities.
- Developed students' knowledge in the classroom and during clinicals.
- Eliminated learning gaps and effectively instructed students on surgical technology using wide variety of teaching aids and motivational strategies.
- Graded assignments, took attendance, and reported individual progress to teacher.
Lead Floor Associate/Cashier
Sam's Club
06.2007 - 05.2009
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained and guided team members to maintain high productivity and performance metrics.
- Coordinated restocking of the sales floor with current merchandise and accurate signage for current promotions.
- Observed each employee's individual strengths and initiated a process to improve areas of weakness.
- Increased sales and customer satisfaction through personalized servicing.
- Located merchandise across various stores to address customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels and speed.
Education
Bachelor of Science - Nursing
Northeastern University
Charlotte, NC12.2023
Bachelor of Science - Business Administration
East Carolina University
Greenville, NC12.2021
Associate of Applied Science - Surgical Technology
Cabarrus College of Health Sciences
Concord, NC05.2011
Skills
- Direct Patient Care
- Quality Improvement
- Schedule Management
- Multitasking and Organization
- Conflict Management
- Staff Assignments
- Profitability Strategies
- Process Improvement
- Problem Identification
- Work Planning and Prioritization
- Patient Data Management Systems
- Training Initiatives
- Clinical Leadership
- Staff Management
- Employee Supervision
Accomplishments
- Delegate on the North Carolina Board of Surgical Technology Aug 2009-July 2010
- Member of the Association of Surgical Technologists May 2009-Present
Timeline
Registered Nurse Clinical Supervisor III
Matthews Surgery Center
12.2018 - Current
Lead Certified Surgical Technologist/Certified Surgical Technologist
Atrium Healthcare-Union
05.2012 - 12.2018
Certified Surgical Technologist
Atrium-Northeast
11.2010 - 07.2011
Certified Surgical Technologist-Teaching Assistant
Cabarrus College Of Health Sciences
06.2010 - 01.2011
Patient Intake
Living Water Counseling
06.2009 - 07.2011
Lead Floor Associate/Cashier
Sam's Club
06.2007 - 05.2009
Bachelor of Science - Nursing
Northeastern University
Bachelor of Science - Business Administration
East Carolina University
Associate of Applied Science - Surgical Technology
Cabarrus College of Health Sciences
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