Kayla Patterson, BSBA, BSN, RN
Mount Pleasant,NC
Summary
- Vast knowledge of both ambulatory and hospital settings with 13 years of healthcare experience.
- Manages the surgical schedule with precision and meticulous communication between all departments, physicians, and vendors, keeping the surgical center running at peak efficiency, quality, and performance.
- Proficient in quality, cost and care standards focused on maximizing resources and patient satisfaction.
- Experienced in helping staff solve clinical issues and improving resource utilization.
- Adept at orienting and training staff and implementing policies to streamline workflow.
Overview
17
17
years of professional experience
Work History
Registered Nurse Clinical Supervisor III
Matthews Surgery Center
Matthews, NC
12.2018 - Current
- Manages staff scheduling and time off to adequately staff the surgery center and allow employees earned time off.
- Onboards new employees with training and new hire documentation.
- Organizes and implements in-service educational programs focusing on professional development and adherence to protocols.
- Conducts regular performance evaluations of nursing staff, identifying strengths and areas needing improvement while providing guidance on career advancement strategies.
- Supervises, directs, and motivates high-quality performance from nursing staff.
- Oversees infection control procedures to protect patients from infections and keep nursing departments compliant with state regulations.
- Identifies opportunities and devises strategies to optimize surgeon and staff satisfaction while reducing costs.
- Develops and maintains successful relationships with vendors, suppliers, and buyers.
- Leads staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Develops and implements quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
- Enhances disaster preparedness by developing and implementing comprehensive emergency management plans.
- Issues and manages purchase orders for completed surgical cases, surgical instrumentation, supplies, equipment, repairs, and contract agreements with vendors.
- Conducts thorough risk assessments to identify potential hazards and vulnerabilities in the community.
- Uses Green Security to create daily appointments for vendors that are covering surgical cases.
- Evaluates response efforts after incidents, identifying opportunities for improvement in future emergency management operations.
- Coordinates the surgery schedule with vendors, staff, and surgeons including instrumentation needs, supply needs, and start times.
- Responsible for building 200+ surgical preference cards while working with personnel specialized in EPIC to create new procedures, modify existing procedures based on CPT codes, and creating instrument sets.
- Troubleshoots medical equipment malfunctions, obtains loaner equipment if necessary, and creates work orders for repairs.
- Manages and coordinates on-site instrumentation sharpening and repairs.
- Verifies and maintains proper documentation and records for sterilization.
- Participates in Quality Control, New Product, and MAC.
Lead Certified Surgical Technologist/Certified Surgical Technologist
Atrium Healthcare-Union
Monroe, NC
05.2012 - 12.2018
- Lead staff in professional development and conducted training in orthopedic, spine, plastics, and breast specialties.
- Organized on-going staff education for specialty areas.
- Spearheaded tracking, ordering, and maintaining $100k per year of inventory for tissue grafts, plastics, and breast specialties.
- Developed and managed tracking logs for all tissue grafts housed at the facility.
- Coordinated upcoming surgical cases with tissue grafts.
- Facilitated ordering of $40k worth of instrumentation for spine, plastics, and breast specialties.
- Created new processes to facilitate surgeon and staff satisfaction and adherence to department protocols.
- Cross-trained in sterile processing to maximize performance.
Certified Surgical Technologist
Atrium-Northeast
Concord, NC
11.2010 - 07.2011
- Delivered exemplary assistance and support to surgeons during general, urological, gynecological, vascular, orthopedic, neurological, and plastic surgery procedures.
- Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
- Gathered and set up equipment, tools, and supplies and arrange instruments according to surgeons' preferences or instruction.
- Evaluated procedure needs and set up equipment, tools, supplies, and instruments
Patient Intake
Living Water Counseling
Kannapolis, NC
06.2009 - 07.2011
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Created, maintained and updated filing systems for paper and electronic documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Followed up with patients to reschedule missed appointments.
- Handled complaints and questions, and re-directed calls to physicians.
Certified Surgical Technologist-Teaching Assistant
Cabarrus College Of Health Sciences
Concord, NC
06.2010 - 01.2011
- Supervised students in the clinical field and coordinated their daily assignments.
- Directed and educated surgical technology students during lab activities.
- Developed students' knowledge in the classroom and during clinicals.
- Eliminated learning gaps and effectively instructed students on surgical technology using wide variety of teaching aids and motivational strategies.
- Graded assignments, took attendance, and reported individual progress to teacher.
Lead Floor Associate/Cashier
Sam's Club
Kannapolis, NC
06.2007 - 05.2009
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained and guided team members to maintain high productivity and performance metrics.
- Coordinated restocking of the sales floor with current merchandise and accurate signage for current promotions.
- Observed each employee's individual strengths and initiated a process to improve areas of weakness.
- Increased sales and customer satisfaction through personalized servicing.
- Located merchandise across various stores to address customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels and speed.
Education
Bachelor of Science - Nursing
Northeastern University
Charlotte, NC12.2023
Bachelor of Science - Business Administration
East Carolina University
Greenville, NC12.2021
Associate of Applied Science - Surgical Technology
Cabarrus College of Health Sciences
Concord, NC05.2011
Skills
- Direct Patient Care
- Quality Improvement
- Schedule Management
- Multitasking and Organization
- Conflict Management
- Staff Assignments
- Profitability Strategies
- Process Improvement
- Problem Identification
- Work Planning and Prioritization
- Patient Data Management Systems
- Training Initiatives
- Clinical Leadership
- Staff Management
- Employee Supervision
Accomplishments
- Delegate on the North Carolina Board of Surgical Technology Aug 2009-July 2010
- Member of the Association of Surgical Technologists May 2009-Present
Timeline
Registered Nurse Clinical Supervisor III
Matthews Surgery Center
12.2018 - Current
Lead Certified Surgical Technologist/Certified Surgical Technologist
Atrium Healthcare-Union
05.2012 - 12.2018
Certified Surgical Technologist
Atrium-Northeast
11.2010 - 07.2011
Certified Surgical Technologist-Teaching Assistant
Cabarrus College Of Health Sciences
06.2010 - 01.2011
Patient Intake
Living Water Counseling
06.2009 - 07.2011
Lead Floor Associate/Cashier
Sam's Club
06.2007 - 05.2009
Bachelor of Science - Nursing
Northeastern University
Bachelor of Science - Business Administration
East Carolina University
Associate of Applied Science - Surgical Technology
Cabarrus College of Health Sciences