Kayla Norris
Gibsonville
Summary
Dynamic stylist with a proven track record at Pigtails & Crewcuts, excelling in customer service and relationship building. Recognized for enhancing client satisfaction through trend awareness and creative vision, leading to increased repeat business. Adept at multitasking and maintaining a clean, organized environment while mentoring junior stylists.
Overview
11
11
years of professional experience
Work History
Stylist
Pigtails & Crewcuts
Greensboro, NC
12.2017 - Current
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Processed payments, entering sales in register for prompt customer service.
- Generated positive word-of-mouth marketing by providing an exceptional customer experience, leading to increased store traffic.
- Organized sales area and work station to showcase products and boost sales.
- Mentored junior stylists, providing guidance on best practices in customer service, sales techniques, and fashion expertise.
- Resolved guest complaints about service or style.
- Educated customers on products to maximize benefits.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Counted and documented opening and closing cash amounts daily.
Store Manager
Sharkeys Cuts for Kids
Greensboro, NC
08.2015 - 12.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant
Rockingham Community College
Wentworth, NC
08.2014 - 12.2014
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Education
Cosmetology
Rockingham Community College
Wentworth, NCSkills
- Customer service
- Product knowledge
- Multitasking and organization
- Attention to detail
- Creative thinking
- Teamwork and collaboration
- Excellent communication
- Store opening and closing
- Relationship building
- Relationship building and management
- Organization
- Product recommendations
- Active listening
- Trend awareness
- Creative vision
- Building positive rapport
- Cosmetology
- Flexible schedule
- Hair styling
- Photoshoot hairstyling
Timeline
Stylist
Pigtails & Crewcuts
12.2017 - Current
Store Manager
Sharkeys Cuts for Kids
08.2015 - 12.2017
Assistant
Rockingham Community College
08.2014 - 12.2014
Cosmetology
Rockingham Community College