Kayla Moye
Raleigh
Summary
Enthusiastic sales associate with expertise in customer engagement and retention strategies. Demonstrated ability to enhance client experiences through effective communication and personalized service, contributing to overall business success.
Overview
3
3
years of professional experience
Work History
Salesperson
Nordstrom
Durham
03.2026 - Current
- Delivered exceptional customer service and personalized attention in face-to-face and phone interactions.
- Supported clients by providing styling advice and recommendations for various occasions.
- Processed customer transactions quickly and accurately at busy retail location.
- Processed cash and credit transactions at point of sale.
- Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
- Proposed innovative ideas and solutions that improved team performance and outcomes.
- Assisted in organizing seasonal collections for fashion displays and promotional events.
Sales Associate
Marshals
Raleigh
06.2024 - 08.2025
- Delivered exceptional customer service to diverse customers, enhancing personalized shopping experiences and fostering customer loyalty.
- Fostered collaborative, inclusive store culture by modeling professionalism, respect, and integrity in every interaction.
- Participated in store recovery efforts, ensuring a clean, organized, and visually appealing sales floor to enhance customer experience.
- Opened and closed cash registers while efficiently and accurately handling transactions, payments, exchanges, and returns.
- Utilized strong communication and interpersonal skills to effectively assist customers and support team operations in a fast-paced retail environment.
Shift Lead
Crumbl
Raleigh
03.2023 - 08.2024
- Trained new employees on company policies and procedures to ensure compliance and operational consistency.
- Managed inventory levels and restocked supplies during the shift to maintain product availability.
- Processed cash register transactions accurately while delivering exceptional customer service.
- Completed opening and closing duties to facilitate business operations.
- Responded to customer inquiries and complaints in a professional manner.
Education
Bachelor of Science - Public Health Education
North Carolina Central University
Durham, NC06-2029
Skills
- Health education
- Data analysis
- Team collaboration
- Customer service and engagement
- Public speaking
- Project management
- Follow-up communication
- Relationship building
- Closing techniques
- Customer loyalty strategies
- Sales consultation
Timeline
Salesperson
Nordstrom
03.2026 - Current
Sales Associate
Marshals
06.2024 - 08.2025
Shift Lead
Crumbl
03.2023 - 08.2024
Bachelor of Science - Public Health Education
North Carolina Central University