Kayla Miller
Kannapolis
Summary
Dynamic professional with expertise in front desk operations and customer relationship management, honed at Jackson Hewitt. Proven track record in optimizing workflows and enhancing client satisfaction. Skilled communicator with strong organizational abilities, adept at remote customer support. Successfully reduced wait times by 30%, showcasing commitment to efficiency and excellence in service delivery.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Jackson Hewitt
04.2024 - Current
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated scheduling for appointments and meetings, optimizing use of office resources.
- Developed and maintained positive relationships with clients, enhancing overall customer satisfaction.
- Implemented office procedures that improved workflow efficiency and reduced wait times.
- Resolved guest inquiries and complaints promptly, maintaining high standards of customer service.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Remote Customer Service
Atrium Health
05.2022 - 04.2024
- Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
- Maintained a strong focus on customer satisfaction by consistently delivering high-quality products or services on time without compromising on safety or regulatory requirements.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly to maintain high levels of satisfaction.
- Stayed up-to-date on industry trends through continued education in mixology techniques, spirits knowledge, and customer service best practices.
- Provided exceptional customer service by addressing any concerns or queries related to completed installations promptly.
- Provided outstanding customer service to late-night shoppers, addressing concerns, and offering assistance as needed.
CSP
H&r Block
01.2021 - 04.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Customer Service Cashier
Foodlion Distribution Center, DC10
05.2018 - 08.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced end-of-shift receipts.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in stocking shelves and maintaining store organization for optimal shopping experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Education
High School Diploma -
J.M Robinson
Concord, NC06.2019
Skills
- Front desk operations
- Customer relationship management
- Appointment scheduling
- Workflow optimization
- Communication skills
- Cash handling
- Time management
- Team collaboration
- Issue tracking
- Organizational skills
- Remote customer support
- Listening skills
Timeline
Front Desk Receptionist
Jackson Hewitt
04.2024 - Current
Remote Customer Service
Atrium Health
05.2022 - 04.2024
CSP
H&r Block
01.2021 - 04.2024
Customer Service Cashier
Foodlion Distribution Center, DC10
05.2018 - 08.2020
High School Diploma -
J.M Robinson