Kayla Lorenzo
Newport
Summary
Adaptable and organized individual with positive attitude and excellent problem-solving skills. Well-versed in telecommunications technologies and project management, with strong technical acumen and team coordination abilities. Aiming to drive operational efficiency and enhance communication systems.
Overview
6
6
years of professional experience
Work History
Telecommunications Supervisor
Carteret Emergency Services
08.2018 - 11.2024
- Conducted performance evaluations for team members, identifying areas for improvement and growth opportunities.
- Spearheaded successful vendor negotiations, securing favorable contracts for telecommunications equipment and services.
- Conducted comprehensive training sessions for staff members on new telecommunications technologies, boosting overall proficiency levels.
- Reduced downtime for telecommunications systems through proactive maintenance and timely troubleshooting.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Read system maps and caller information, and documented details in system.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
Education
Criminal Justice -
Everest Institute
Aurora, CO05.2014
Skills
- Customer support
- Hardware installation
- Network design
- Software configuration
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Team leadership
- Active listening
- Effective communication
- Decision-making
Timeline
Telecommunications Supervisor
Carteret Emergency Services
08.2018 - 11.2024
Criminal Justice -
Everest Institute
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