Kayla Kirby
Lumberton
Summary
Dynamic professional with a strong background in customer relations and sales expertise, honed at Walmart as a Digital Shopper. Proven ability to enhance customer satisfaction through effective problem-solving and personalized recommendations. Skilled in online order processing and committed to teamwork, driving sales performance and optimizing customer experiences.
Versatile team member offering over 9 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Overview
6
6
years of professional experience
Work History
Digital Shopper
Walmart
07.2025 - 09.2025
- Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
- Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
- Tracked substitutions and informed customers of changes.
- Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.
Sales Consultant
Comcast
07.2023 - 01.2025
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
Retail Sales Manager
Bridge Locations
02.2021 - 03.2023
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
Reciever
Burlington
02.2020 - 03.2020
- Maintained a clean and organized receiving area, enhancing workflow and productivity.
- Unloaded pallets and deliveries and organized products in warehouse.
- Placed, tagged, and secured merchandise in diverse designated areas.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
Education
High School Diploma -
Crossett High School
Crossett, AR05-2016
No Degree - Business Analytics
University of Arkansas At Monticello
Monticello, AR03-2025
Skills
- Product sourcing
- Customer segmentation
- Mobile commerce
- Competitor analysis
- Customer relations
- Customer service
- Planning and organization
- Online order processing
- Flexible schedule
- Verbal and written communication
- Sales expertise
- Product awareness
- Strong work ethic
- Problem-solving
- Excellent communication
- Multitasking and organization
- Teamwork and collaboration
Accomplishments
- Ranked #7 in northeast beltway region for 2022 and 2023 at Comcast.
Languages
Spanish
Limited Working
Interests
- Volunteering
- Getting involved in local advocacy groups to promote positive change in the community
- Supporting STEM education initiatives and mentorship programs
- I enjoy helping others and giving back to the community
- Food Tourism
Timeline
Digital Shopper
Walmart
07.2025 - 09.2025
Sales Consultant
Comcast
07.2023 - 01.2025
Retail Sales Manager
Bridge Locations
02.2021 - 03.2023
Reciever
Burlington
02.2020 - 03.2020
High School Diploma -
Crossett High School
No Degree - Business Analytics
University of Arkansas At Monticello
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