KAYLA KING
Mooresville
Summary
Energetic and organized with knack for efficient coordination and problem-solving. Possesses foundational understanding of facility management practices and skills in project coordination. Aiming to enhance operational efficiency and create smoothly running environment.
Overview
3
3
years of professional experience
Work History
Facilities Coordinator
Jones Lang LaSalle, JLL
Charlotte, NC
10.2025 - Current
- Coordinate and oversee daily building operations, ensuring optimal functionality and tenant satisfaction.
- Manage vendor relationships and service contracts for maintenance, cleaning, security, and other facility services.
- Process and track work orders from submission through completion, ensuring timely resolution of maintenance requests.
- Conduct regular facility inspections to identify and address safety hazards, maintenance needs, and compliance issues.
- Maintain accurate records of building systems, equipment maintenance schedules, and service provider documentation.
- Serve as primary point of contact for tenant inquiries and facility-related concerns, providing prompt and professional responses.
- Support emergency response procedures and coordinate with building management during critical situations.
Event Manager
JLL
Charlotte, NC
05.2024 - 10.2025
- Established and maintained relationships with key stakeholders.
- Successfully organized and hosted morale-boosting events for employees at Bank of America Corporate Center
- Efficiently managed multiple event calendars, coordinating furniture arrangements, and scheduling janitorial services for after-hours events, ensuring smooth logistics and optimal space utilization.
- Collaborated with the facility management team to process and prioritize work order requests, ensuring the timely resolution of building maintenance issues.
- Provided on-site support during the day of the event including problem solving if necessary.
Membership Services Coordinator
Gifted Travel Network
Mooresville, NC
03.2023 - 05.2024
- Referred unresolved customer grievances to designated departments for further investigation.
- Built sustainable relationships and trust with customer accounts using open and interactive communication.
- Met deadlines while maintaining high-quality deliverables.
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
- Provided efficient and courteous service to customers at all times.
Education
Associate of Science - Business Management
Central Piedmont Community College
Charlotte, NC08-2020
Skills
- Customer Feedback
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Issue and Complaint Resolution
- Upbeat and Positive Personality
- Vendor Relations
- Event planning
- Detail orientation
Timeline
Facilities Coordinator
Jones Lang LaSalle, JLL
10.2025 - Current
Event Manager
JLL
05.2024 - 10.2025
Membership Services Coordinator
Gifted Travel Network
03.2023 - 05.2024
Associate of Science - Business Management
Central Piedmont Community College