Kayla Jerman
Greenville
Summary
Dynamic and detail-oriented with expertise in time management and team leadership. At Dunkin Donuts & Baskin Robbins, enhanced customer satisfaction by fostering a welcoming atmosphere and training new employees, keeping a smooth running enviornement and keeping customers satisfied, ability to manage POS systems efficiently. Good at building strong team collaborations and cultivating good customer relationships.
Overview
3
3
years of professional experience
Work History
Barista
Dunkin Donuts & Baskin Robbins
02.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
Server
Hwy 55 Burgers Shakes & Fries
03.2022 - 02.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
No Degree - Psychology
East Carolina University
Greenville, NC05-2027
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Team leadership
- POS systems
Timeline
Barista
Dunkin Donuts & Baskin Robbins
02.2023 - Current
Server
Hwy 55 Burgers Shakes & Fries
03.2022 - 02.2023
No Degree - Psychology
East Carolina University
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