Kayla Jean
Brevard
Summary
High-energy employee ready to empower team members to surpass company objectives with effective leadership. Skilled in training employees, building job satisfaction and solving operational problems by tapping into personal experience and collaboration strengths. Successful at keeping customer, business and staff needs balanced and operations in line with targets.
Overview
3
3
years of professional experience
Work History
Shift Lead
King Parks
Coldstone 3350 Footbridge Ln
12.2020 - 08.2023
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Helped store management meet standards of service and quality in daily operations.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Enforced company policies and regulations with employees.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Responded to and resolved customer questions and concerns.
Education
High School Diploma -
Douglas Byrd High School
Fayetteville, NC06.2023
Skills
- Equipment Preparation
- Hospitality Management
- Quarterly Reviews
- Rewards Programs
- Negotiation and Conflict Resolution
- Shift Work
- Safe Work Practices
- Customer Care
- Equipment Demonstration
- Emergency Situations
- Team Contribution
- Motivational Leadership
- Food Safety and Sanitation
- Team Motivation
- Creative Solutions
- Work Delegation
- Station Preparation
- Performance Tracking and Evaluations
- General Housekeeping
- Dropping Safe Cash
- Disciplinary Action
- Food Allergies
- Job Assignments
- Conflict Resolution
- Rule Enforcement
Accomplishments
- Voted 1st team all conference for basketball as well as honorable mentions
- Honor graduate
- 4 year completion certificate of JROTC
Timeline
Shift Lead
King Parks
12.2020 - 08.2023
High School Diploma -
Douglas Byrd High School