Kayla Holland
Raleigh
Summary
System Operations Specialist with strong expertise in optimizing system performance and ensuring operational efficiency. Skilled in troubleshooting, system monitoring, and implementing process improvements. Highly collaborative team player with focus on achieving results and adapting to changing needs. Reliable, flexible, and adept at leveraging technical skills to drive impactful outcomes.
Overview
7
7
years of professional experience
Work History
System Operations Specialist
Pepsi Bottling Ventures LLC
04.2025 - Current
- Monitored system performance to ensure optimal operation and troubleshoot issues promptly.
- Assisted in the implementation of process improvements to enhance operational efficiency.
- Provided support in managing inventory levels and tracking material usage.
- Collaborated with cross-functional teams to resolve technical challenges swiftly.
- Maintained documentation for system operations and procedural updates accurately.
- Analyzed system data to identify trends and recommend potential enhancements for processes.
- Optimized system performance through regular monitoring and troubleshooting.
- Conducted thorough risk assessments before implementing any significant updates or changes within the system infrastructure thereby ensuring minimal disruption or adverse impacts on daily operations.
- Provided expert guidance in the planning and execution of business continuity plans to ensure minimal downtime during emergencies or unexpected events.
- Managed project timelines efficiently while coordinating resources across multiple departments thus ensuring successful completion of critical projects within predetermined deadlines.
Couirer Trainer/ Lead
FedEx Express
01.2021 - 02.2025
- Developed and delivered training programs on safety protocols and operational procedures.
- Facilitated onboarding sessions for new employees, ensuring compliance with company standards.
- Enhanced employee performance through targeted coaching and feedback sessions.
- Implemented process improvements that streamlined training delivery and increased engagement.
- Collaborated with management to assess training needs and align programs with organizational goals.
- Monitored trainee progress, providing ongoing support to foster skill development and retention.
Data Collection Specialist
Greene Resources
08.2019 - 01.2021
- Conducted data collection and validation to ensure accuracy and integrity of information.
- Developed and maintained data entry systems for efficient retrieval and reporting.
- Collaborated with cross-functional teams to streamline data collection processes.
- Trained junior staff on best practices in data gathering and documentation.
- Analyzed collected data to identify trends and inform decision-making.
- Provided strategic insights based on comprehensive analysis of collected datasets.
- Developed strong relationships with clients through consistent communication and proactive problem-solving efforts.
- Consistently met or exceeded performance metrics established by management for timeliness and accuracy in data collection activities.
- Reported project status, adhered to key timelines and milestones, identified data gaps, and facilitated collaboration between operational and technical teams.
- Collaborated with team members to develop effective strategies for data gathering and analysis.
Education
Associate of Science - Surgical Technology
Pittsburgh Technical Institute
PASkills
- Network troubleshooting
- System monitoring
- Software installation
- Data center operations
- Incident management
- Capacity planning
- Performance tuning
- Customer support
- Security protocols
- Automated control
- Teamwork and collaboration
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Effective communication
- Decision-making
- Team building
Timeline
System Operations Specialist
Pepsi Bottling Ventures LLC
04.2025 - Current
Couirer Trainer/ Lead
FedEx Express
01.2021 - 02.2025
Data Collection Specialist
Greene Resources
08.2019 - 01.2021
Associate of Science - Surgical Technology
Pittsburgh Technical Institute