Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Kayla De Jesus

Nashville

Summary

Advanced medical secretary and administrative assistant with background in managing front office operations, patient scheduling, and record-keeping within healthcare settings. Skilled in maintaining confidentiality of patient information, improving office workflows, and supporting clinical staff with administrative tasks. Demonstrated ability to enhance patient satisfaction through effective communication and organizational skills. Made impactful contributions to previous workplaces by streamlining appointment processes and reducing waiting times for patients.

Overview

4
4
years of professional experience

Work History

Digital Collections Agent

GoodLeap
Santa Fe
01.2025 - Current
  • Conducted skip tracing activities to locate delinquent customers.
  • Attended weekly meetings with internal departments to discuss progress on collections efforts.
  • Negotiated payment plans with delinquent account holders to facilitate debt resolution.
  • Utilized various communication channels to contact debtors and negotiate settlements.
  • Ensured compliance with federal and state collections laws and regulations.

Medical Receptionist

Kidsville Pediatrics
Davenport
08.2024 - 01.2025
  • Answered phones promptly and directed calls appropriately.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.

Care Coordinator

Walmart health virtual care
Phoenix
01.2023 - 07.2024
  • Answered incoming calls from patients and handled inquiries regarding medical records, billing, and appointment scheduling.
  • Reviewed physician orders to ensure accuracy of appointment scheduling.
  • Protected patients by observing strict HIPAA guidelines.

Front Desk Receptionist

OBGYN & Associates
Kissimmee
08.2022 - 01.2023
  • Greeted customers warmly and made them feel welcome.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.

Front Desk Medical Receptionist

Wake Forest Pediatric Associates
Wake Forest
08.2021 - 04.2022
  • Maintained accurate documentation of all activities related to medical records.
  • Performed data entry into electronic health record systems.
  • Collaborated with internal departments to ensure smooth transitions for referred patients.
  • Assisted in training new employees on the organization's policies for making referrals.
  • Scheduled patients according to availability, urgency and insurance authorization guidelines.

Education

High School Diploma -

Northern Nash High School
Nashville, NC
06-2018

Some College (No Degree) -

Nash Community College
Nashville, NC

Skills

  • Skip tracing
  • Payment negotiation
  • Attention to detail
  • Performance improvement techniques
  • Call center experience
  • HIPAA awareness
  • Team collaboration
  • Goal orientation
  • Problem solving
  • Electronic health records
  • Data entry

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Digital Collections Agent

GoodLeap
01.2025 - Current

Medical Receptionist

Kidsville Pediatrics
08.2024 - 01.2025

Care Coordinator

Walmart health virtual care
01.2023 - 07.2024

Front Desk Receptionist

OBGYN & Associates
08.2022 - 01.2023

Front Desk Medical Receptionist

Wake Forest Pediatric Associates
08.2021 - 04.2022

High School Diploma -

Northern Nash High School

Some College (No Degree) -

Nash Community College
Kayla De Jesus