Kayla Clay

- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.

- Examined claims forms and other records to determine insurance coverage.

- Followed up with insured individuals regarding premium and deductibles payments.

- Helped customers step by step with filling out the correct paperwork needed to get proceeds.

- De-escalated calls

- Met customer call guidelines for service levels, handle time and productivity.

- Managed over 200 inbound calls. Sent out approximately 56 emails a day.

- Handle two chat sessions with professionalism.

- Follow assigned works schedules by being reliable

- Manage inbound service calls

- Talk customers through different insurances whether it is life insurance or dental insurance.

- Documented customer interactions and transactions for accurate, up-to-date records.

- Advise premiums and any other changes.

- Managed inbound calls from customers that needed help with their bill.

- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

- Deliver prompt, accurate and great support in response to customer needs.

- Responded to customer requests for products, services, and company information.

- Investigated and resolved customer inquiries and complaints quickly.

• Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
• Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
• Utilized POS system to handle customer cash and credit card transactions.
• Counted money in drawers at beginning and end of each shift.
• Resolved customer complaints and maintained clean and tidy checkout area.
• Answered product questions using knowledge of sales and store promotions.