Kayla Butts
Charlotte
Summary
Hello, there! My name is Kayla Butts, and here are a few things to know about me. I'm a dynamic and dedicated professional pursuing a degree in Information Technology, committed to excellence and passionate about collaboration. I have a proven ability to thrive in both independent and team environments, demonstrating leadership skills when needed while actively supporting colleagues. I'm enthusiastic about fast-paced roles that require quick decision-making and effective teamwork, with a focus on achieving goals efficiently. I'm always eager to contribute skills and energy to a forward-thinking team, fostering growth and innovation.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business Development Representative
Hendrick Automotive Group
07.2023 - Current
- Developed and maintained relationships with potential customers to understand their business needs.
- Provided regular updates on progress towards meeting monthly targets.
- Built strong relationships with existing customers through ongoing communication.
- Suggested ideas for improving customer experience based on feedback from existing customers.
- Developed clientele by networking to find new customers and generate lists of prospective clients.
- Acted as main point of contact in matters relating to client concerns and needs.
- Performing inbound and outbound calls to respond to customer needs, and helping with getting customer's scheduled.
Associate
Amazon
04.2023 - 06.2023
- Open cases containing stock and separate either into outbound sortation bins or reorganize and resend back out into other parts of the warehouse.
Marker
Ross Dress for Less
03.2023 - 04.2023
- Taking product out of boxes and marking them with their correct price tag.
- Collecting completed tickets and turning them into Shift Supervisors.
- Correcting inventory and ticket numbers to match the number of freight.
Guest Advocate, Fulfillment, Inbound Team Member
Target
11.2020 - 01.2023
- Assisted with purchases, locating items and signing up for rewards programs.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Helped customers find specific products, answered questions and offered product advice.
- Welcomed customers, offering assistance to help find necessary store items.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Operated cash register, collected payments and provided accurate change.
- Learned roles of other departments to provide coverage and keep store operational.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Resolved issues with cash registers, card scanners and printers.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Worked hard to learn required tasks quickly to maximize performance.
- Accepted, processed and quickly filled orders.
- Unloaded merchandise from trucks onto specialized vehicles to be stocked out onto the salesfloor.
Hostess
Zoes Kitchen
07.2020 - 11.2020
- Greeted guests and gathered information to seat groups or place on waitlist.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Greeted customers, answered questions and recommended specials to increase profits.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Answered telephone to provide dining information and take reservations.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Education
Bachelor of Science - Biology
University Of North Carolina At Charlotte
Charlotte, NCSome College (No Degree) - Information Technology
Central Piedmont Community College
Charlotte, NCBachelor of Science - Information Technology Data Analytics
Strayer University
Washington, DC12.2026
High School Diploma - undefined
Olympic High School
Charlotte06.2020
Skills
- Quality improvements
- Interdisciplinary teamwork
- Collaboration
- Flexible
- Critical thinking
- Active listening
- Reliable and trustworthy
- Multi-Tasking
- CRM management
- Cold calling
- Relationship building
- Performance tracking
Accomplishments
During my time at Hendrick Automotive Group, I've earned several awards and achievements. A few of them being the 'Make It Happen' Award back in 2024. It's awarded to a Team Member who has demonstrated Excellence in their craft and who has shown that they not only can go above and beyond expectations, but also someone who strives to uplift others along the way. Another achievement I have earned is I was Promoted to Override and Decision-Maker. This is a title that is earned through Manager Recommendations, hard work, and dedication to not only helping support customers and the Dealerships they assist but also their coworkers as well.
Certification
- TestOut Pro Certification: Microsoft Office Essentials
- TestOut Pro Certification: IT Fundamentals
Timeline
Business Development Representative
Hendrick Automotive Group
07.2023 - Current
Associate
Amazon
04.2023 - 06.2023
Marker
Ross Dress for Less
03.2023 - 04.2023
Guest Advocate, Fulfillment, Inbound Team Member
Target
11.2020 - 01.2023
Hostess
Zoes Kitchen
07.2020 - 11.2020
Some College (No Degree) - Information Technology
Central Piedmont Community College
Bachelor of Science - Information Technology Data Analytics
Strayer University
High School Diploma - undefined
Olympic High School
Bachelor of Science - Biology
University Of North Carolina At Charlotte