Kayla Brock
Woody's Tavern & Grill
Raleigh
1
Language
10
years of professional experience
Dependable customer service professional with experience in restaurant, front-desk, and medical settings. Known for professionalism, teamwork, and problem-solving while delivering accurate service, smooth operations, and positive guest and patient experiences.
Work History
Server/Bartender
2 Years 3 Months- Delivered attentive table service, ensuring accurate orders and timely food and beverage delivery.
- Coordinated with kitchen staff to prioritize tickets and maintain smooth guest flow.
- Mixed cocktails, poured draft beverages, and followed recipe standards for consistent drink quality.
- Processed cash, card, and POS transactions with accuracy and balanced register drawers.
- Upsold menu items and daily specials, improving guest experience and check averages.
- Maintained clean bar and dining areas, following sanitation and food safety standards.
- Assisted new staff with service procedures, POS use, and bar closing routines.
- Restocked liquor, glassware, and service supplies to support efficient shift operations.
Server
6 Years- Coordinated dining room pacing to maintain smooth table turns and timely food delivery.
- Recommended menu items, specials, and beverage pairings to enhance guest experience.
- Resolved guest concerns promptly, preserving satisfaction and repeat business.
- Trained new servers on menu knowledge, POS workflows, and guest service standards.
- Supported opening and closing duties, including side work, sanitation, and station readiness.
- Processed accurate orders through POS systems and communicated special requests clearly to kitchen staff.
Receptionist
11 Months- Greeted visitors promptly, verified appointments, and directed guests to appropriate departments.
- Answered multi-line phones, routed inquiries, and maintained professional communication with customers and sales teams.
- Managed switchboard traffic, relayed messages accurately, and supported smooth front-desk operations.
- Scheduled service appointments, updated calendars, and coordinated follow-up for customer requests.
- Assisted with dealership paperwork, ensuring accurate customer information and completed documentation.
- Handled cash transactions and maintained sales and payments records accurately.
- Kept reception area clean and neat to give visitors positive a positive first impression.
Companion Animal Leader
8 Months- Led companion animal care routines, ensuring habitat cleanliness, nutrition, and species-specific welfare standards.
- Trained associates on animal handling, safety procedures, and customer education for pet care needs.
- Managed live animal merchandising, stocking, and presentation to support sales floor readiness.
- Monitored inventory levels, replenished supplies, and coordinated ordering for companion animal department.
- Inspected habitats and equipment for compliance with animal health, sanitation, and company standards.
Medical Assistant
1 Year 5 Months- Assisted providers with thyroid, diabetes, and hormone-related examinations and procedures.
- Coordinated patient intake, vital signs, and medication reconciliation for endocrine visits.
- Documented histories, symptoms, and treatment updates in electronic health records accurately.
- Prepared exam rooms, supplies, and equipment for efficient daily clinic operations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Education
Certificate of Completion Phlebotomy Training - Phlebotomy
CCMA Certificate - Certified Clinical Medical Assistant
High School Diploma
Skills
Customer service
Teamwork and collaboration
Fast learner
Professionalism
Dependability
Beverage preparation
Food safety compliance
Guest experience enhancement
Venipuncture
Patient care
Order of draw
Languages
English
Interests
Yoga
Outdoor Recreation
Music
Reading
Animal Care
Timeline
Server/Bartender
Woody's Tavern & Grill
08.2024 - CurrentRead More
Receptionist
Volkswagen Of Crystal Lake
02.2023 - 01.2024Read More
Companion Animal Leader
Petco
10.2021 - 06.2022Read More
Server
Fire Bar And Grill
06.2018 - 06.2024Read More
Medical Assistant
Endocrinology
12.2016 - 05.2018Read More
Phlebotomy Training Specialists
Certificate of Completion Phlebotomy Training from Phlebotomy
Read More
First Institute
CCMA Certificate from Certified Clinical Medical Assistant
Read More
Crystal Lake South High School
High School Diploma
Read More