Kayla Abraham
Charlotte
Summary
Results-driven General Manager with expertise in operations management, team building, and problem resolution. Proven track record in enhancing customer service and optimizing resource allocation.
Overview
7
7
years of professional experience
Work History
General Manager
Chipotle Mexican Grill
08.2025 - Current
- Oversaw daily operations to maintain high standards of food safety and customer service.
- Trained and developed staff to enhance team performance and operational efficiency.
- Implemented inventory management procedures to reduce waste and ensure product availability.
- Monitored financial performance, identifying areas for cost reduction and improved profitability.
- Managed scheduling and staffing needs to optimize labor costs while meeting business demands.
Operations Manager
BTropix Logistics
04.2023 - 08.2025
- Streamlined logistics operations, enhancing delivery efficiency and reducing turnaround times.
- Developed and implemented process improvements, increasing team productivity and operational effectiveness.
- Oversaw inventory management systems, ensuring accuracy and timely replenishment of stock levels.
- Analyzed operational data to identify trends, driving strategic decisions for resource allocation.
- Coordinated cross-departmental communication to optimize workflows and address operational challenges.
Service Leader
Chipotle Mexican Grill
10.2019 - 02.2023
- Led team in delivering exceptional customer service and maintaining high standards of food safety.
- Streamlined operational processes, enhancing efficiency in food preparation and service delivery.
- Trained and mentored new staff on company policies and procedures, fostering a positive work environment.
- Resolved customer complaints effectively, ensuring satisfaction and loyalty through attentive service recovery strategies.
- Ensured compliance with industry regulations through diligent documentation and adherence to established procedures.
Education
Bachelor of Arts - Interdisciplinary Studies
Florida Atlantic University
Boca Raton, FL12.2026
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Microsoft outlook, word, and Excel
- Customer focused
- Customer service
- Training and coaching
Timeline
General Manager
Chipotle Mexican Grill
08.2025 - Current
Operations Manager
BTropix Logistics
04.2023 - 08.2025
Service Leader
Chipotle Mexican Grill
10.2019 - 02.2023
Bachelor of Arts - Interdisciplinary Studies
Florida Atlantic University