Kaydence Davenport
Franklinville
Summary
Dynamic Customer Service Lead at Foodlion Grocery Store with a proven track record in enhancing customer satisfaction and resolving conflicts. Skilled in team training and cash handling, I effectively managed front-end operations, ensuring a seamless shopping experience while fostering a collaborative environment. Committed to excellence and operational efficiency.
Overview
3
3
years of professional experience
Work History
Customer Service Lead
Foodlion Grocery Store
Randleman, NC
06.2023 - Current
- Provided exceptional customer service and resolved customer concerns in a professional manner.
- Assisted with supervising front-end operations and supported cashiers during daily business activities.
- Trained and coached new associates on company policies, procedures, and customer service standards.
- Managed cash registers, handled cash transactions, and balanced tills accurately at the end of shifts.
- Assisted with scheduling breaks and ensuring adequate front-end coverage.
- Maintained a clean, organized, and safe shopping environment for customers and associates.
Education
High School Diploma -
Randleman High School
Randleman, NC06.2025
Skills
- Customer Service
- Leadership
- Team Training and Development
- Cash Handling
- Point of Sale (POS) Systems
- Conflict Resolution
- Communication Skills
- Time Management
- Problem Solving
- Teamwork
- Multitasking
- Attention to Detail
Timeline
Customer Service Lead
Foodlion Grocery Store
06.2023 - Current
High School Diploma -
Randleman High School