Summary
Overview
Work History
Education
Skills
Timeline
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Kayden Pettiford

Carrboro

Summary

Dynamic Shift Supervisor with extensive experience at Starbucks, excelling in staff management and employee training. Proven ability to enhance customer satisfaction through effective conflict resolution and policy enforcement. Skilled in cash handling and inventory management, fostering a collaborative team environment that meets operational goals.

Overview

3
3
years of professional experience

Work History

Shift Supervisor

Starbucks
07.2024 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Responded to and resolved customer questions and concerns.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Resolved conflicts between employees to maintain positive and productive work environments.

Barista

Starbucks
06.2023 - 07.2024
  • Maintained a clean and organized workspace for productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Juice Barista

Kwench
12.2022 - 10.2023
  • Provided exceptional customer service by addressing concerns or issues promptly
  • Maintained inventory levels by monitoring stock and notifying management when supplies were running low, preventing potential shortages or delays in service.
  • Boosted sales through engaging with customers and providing knowledgeable recommendations on juice combinations based on their taste preferences and health goals.
  • Complied with all health codes and regulations by diligently following proper food handling procedures at all times during preparation, storage, and disposal processes.
  • Contributed to team success by effectively collaborating with coworkers during busy periods, ensuring smooth operations and reduced wait times for customers.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
05-2024

Skills

  • Cash handling
  • Employee training
  • Workplace safety
  • Staff management
  • Customer-oriented
  • Staff development
  • Policy enforcement
  • Inventory management

Timeline

Shift Supervisor

Starbucks
07.2024 - Current

Barista

Starbucks
06.2023 - 07.2024

Juice Barista

Kwench
12.2022 - 10.2023

High School Diploma -

Penn Foster Career School

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Kayden Pettiford