KAYCEE Garrett
Kinston
Summary
Social Worker with over 5 years of experience in case management and crisis intervention. Expertise in developing care plans, conducting assessments, and providing support for domestic violence victims. Proven ability to enhance client outcomes through effective service linkage and follow-up. Strong skills in building trust with clients from diverse backgrounds and collaborating with interdisciplinary teams.
Overview
11
11
years of professional experience
1
1
Certification
Work History
CAP/DA SOCIAL WORKER – SW II
Pitt County Government
09.2022 - Current
- Having on-call experience in Adult Protective Services (APS) involves being available to respond to reports of abuse,neglect, or exploitation of vulnerable adults, often on a rotating schedule. This can include responding to hotline calls,investigating situations, and providing support to individuals and their families.Conduct comprehensive assessments to determine client eligibility and ensure compliance with Medicaid CAP/DA waiver program guidelines.
- Develop individualized care plans in collaboration with physicians, caregivers, clients, and service providers.
- Coordinate in‑home aide services and secure essential medical equipment to maintain client independence.
- Communicate with vendors and healthcare agencies to ensure timely delivery of services.
- Provide emotional support, counseling, and crisis guidance to clients and families.
- Maintain accurate documentation, case notes, and prepare reports in compliance with regulatory standards.
- Manage rotating on‑call responsibilities, responding to urgent needs and high‑risk situations.
- Assisted clients in accessing community resources such as housing, food pantries, and transportation options.
- Participated in professional development activities such as seminars, workshops, trainings.
SHELTER ADVOCATE / WEEKEND & HOLIDAY COORDINATOR II
U CARE
05.2021 - 09.2022
- Provided overnight supervision, crisis intervention, and emotional support to survivors in a domestic violence shelter.
- Conducted risk assessments and developed safety plans tailored to survivor needs.
- Answered crisis hotline calls, offering immediate support, de-escalation, and resource referrals.
- Assisted clients with filing Domestic Violence Protective Orders (DVPO) for safety and legal protection.
- Facilitated domestic violence and sexual assault education groups to promote healing and empowerment.
- Assisted clients with housing searches, applications, and transition services.
- Maintained shelter safety, operations, and policy compliance during nights, weekends, and holidays.
CUSTOMER SERVICE REPRESENTATIVE
Tokyo Express
10.2020 - 05.2021
- Delivered exceptional customer service while managing a high volume of orders and phone calls.
- Assisted customers with inquiries, order details, and menu recommendations.
- Resolved concerns efficiently to maintain customer satisfaction and repeat business.
- Promoted specials and upsells, contributing to increased daily revenue.
SHIFT MANAGER
Domino’s
01.2015 - 01.2019
- Supervised team members to ensure efficient store operations during high-volume shifts.
- Trained, coached, and supported new employees to enhance performance.
- Handled customer concerns professionally, maintaining a positive store atmosphere.
- Ensured cleanliness, compliance, and safety standards were consistently met.
- Monitored workflows to maintain speed, accuracy, and service quality.
Education
Bachelor of Science - Psychology
University of Mount Olive
Mount Olive, NC01.2022
Associate Degree - Human Services/Psychology
Sampson Community College
Clinton, NC01.2019
High School Diploma -
Clinton High School
Clinton, NC01.2017
Skills
- Client needs assessment
- Case management and care coordination
- Crisis intervention and safety planning
- Domestic violence advocacy
- Community resource referrals
- Program support and documentation
- Interdisciplinary collaboration
- Problem-solving and de-escalation
- Time management and organization
- Microsoft Office proficiency
Certification
Basic Life Support (BLS), American Heart Association, 2023-2025
Timeline
CAP/DA SOCIAL WORKER – SW II
Pitt County Government
09.2022 - Current
SHELTER ADVOCATE / WEEKEND & HOLIDAY COORDINATOR II
U CARE
05.2021 - 09.2022
CUSTOMER SERVICE REPRESENTATIVE
Tokyo Express
10.2020 - 05.2021
SHIFT MANAGER
Domino’s
01.2015 - 01.2019
Bachelor of Science - Psychology
University of Mount Olive
Associate Degree - Human Services/Psychology
Sampson Community College
High School Diploma -
Clinton High School