Kayala Smith
Durham
Summary
Dynamic team leader with expertise in supervising high-volume shifts and training new employees. Proficient in time management and problem-solving, consistently enhancing operational efficiency and customer experiences in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Front End TA
Walmart
Durham
09.2023 - Current
- Executed customer transactions swiftly at high-traffic retail locations, ensuring a smooth shopping experience.
- Ensured accurate cash register operations during peak shifts, contributing to overall transaction reliability.
- Accepted cash and credit card payments, issued receipts and provided change.
- Facilitated accurate payment transactions for customers.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Handled returns and exchanges according to store policies.
- Coached new cashiers on procedures and customer service standards to enhance team effectiveness.
Shift Manager
Taco Bell Restaurant
Owings
07.2022 - 11.2025
- Supervised team during high-volume shifts to enhance service efficiency and customer satisfaction.
- Trained new employees on food preparation and customer service protocols to ensure consistent quality.
- Managed inventory levels and ordered supplies to ensure seamless operations.
- Ensured compliance with health and safety regulations in food handling processes.
- Resolved customer complaints promptly to elevate overall dining experiences.
- Conducted performance evaluations and delivered constructive feedback to staff members.
Cashier
Burger King
Lutherville
05.2025 - 08.2025
- Processed customer transactions accurately in high-traffic retail locations, ensuring smooth checkout experience.
- Processed sales transactions to prevent long customer wait times.
- Managed returns and exchanges in compliance with store policies, maintaining customer satisfaction.
- Guided customers through product inquiries and service requests, enhancing overall shopping experience.
- Learned roles of other departments to provide coverage and keep store operational.
Associate
Wawa
Reisterstown
05.2024 - 08.2024
- Operated cash register and managed customer transactions for quick service.
- Performed cash register functions with accuracy and efficiency.
- Stocked shelves and organized products to optimize accessibility for customers.
- Ensured cleanliness and organization of store areas to enhance shopping experience.
Sales Associate
Burlington Coat Factory Department Store
Durham
01.2023 - 05.2023
- Achieved group sales targets through effective collaboration among sales associates.
- Resolved customer complaints professionally, enhancing overall customer satisfaction.
- Assisted customers in selecting products based on sizing and styling needs.
- Provided accurate information regarding product prices and services.
- Restocked inventory collaboratively with team members to ensure optimal stock levels.
Education
Bachelor of Science - Biology
North Carolina Central University
Durham, NC05-2026
Skills
- Customer service
- Effective communication
- Engaging presentations
- Workshop facilitation
- Relationship building
- Time management
- Problem solving
- Friendly and outgoing
- Conflict resolution
Timeline
Cashier
Burger King
05.2025 - 08.2025
Associate
Wawa
05.2024 - 08.2024
Front End TA
Walmart
09.2023 - Current
Sales Associate
Burlington Coat Factory Department Store
01.2023 - 05.2023
Shift Manager
Taco Bell Restaurant
07.2022 - 11.2025
Bachelor of Science - Biology
North Carolina Central University