Kay Brooks
Black Mountain
Summary
Reliable retail and customer-service professional with over 10 years of experience in merchandising, stocking, organizing product displays, and supporting fast-paced store operations. Strong background in customer assistance, teamwork, and maintaining clean, efficient work areas. Known for accuracy, initiative, and a positive attitude. Seeking a Merchandise & Stocking Associate role at Sam’s Club in North Carolina.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Advisor I – Technical Support / Customer Service
Concentrix CVG Philippines, Inc.
Cebu City
10.2021 - 12.2025
- Delivered high-quality customer support through phone and digital channels.
- Assisted customers with troubleshooting and account concerns to enhance user satisfaction.
- Documented interactions to ensure accurate records and adherence to performance metrics.
Sales Lady
Dowi Hosiery Mills
Manila
10.2014 - 05.2017
- Assisted customers with product selection and provided personalized recommendations.
- Assisted customers in selecting and purchasing products to enhance shopping experience.
- Arranged merchandise and created attractive product displays to promote sales.
- Managed inventory levels and organized stockroom for efficient retrieval.
Customer Service Clerk
MMS SM Manila
Manila
03.2013 - 08.2013
- Resolved customer complaints and ensured satisfaction through effective communication.
- Guided customers through inquiries and store layout to enhance shopping experience.
- Assisted customers with inquiries and provided product information.
- Facilitated daily store operations while ensuring cleanliness and organization for optimal customer satisfaction.
Sales Person
Isetann Carriedo Department Store, Inc.
Manila
03.2012 - 01.2013
- Educated customers on product features and benefits to enhance their shopping experience.
- Assisted customers with product selection and inquiries.
- Organized and replenished merchandise to maintain optimal product presentation and availability.
- Maintained organized and visually appealing merchandise displays.
Service Crew
Lots’ A Pizza
Manila
01.2012 - 03.2012
- Prepared food items to ensure quality and delivered fast, friendly service to enhance customer experience.
- Prepared and cooked menu items following standard recipes and procedures.
- Maintained cleanliness and adhered to safety standards to promote a safe dining environment.
- Maintained cleanliness and organization of dining and kitchen areas.
Sales Lady
Euvies Bakery
Manila
04.2010 - 11.2011
- Guided customers in bakery selections to enhance their shopping experience and organized product displays for optimal visibility.
- Maintained organized displays to enhance product visibility and customer engagement.
- Maintained organized displays to enhance product visibility and customer engagement.
Education
Bachelor of Science - Office Administration
Eastern Visayas State University
Dulag, PHSkills
- Technical Support
- Technical Troubleshooting
- Customer Onboarding
- Customer Service
- POS Systems
- Team Collaboration
- Inventory Management
- Team Collaboration
Certification
- NC II Certificate – Call Center Training
- Customer Service Foundations, LinkedIn Learning, 2021
- Build Your Skills in Customer Service, InLearning, 2021
- Service Loyalty Award – 3 Years of Service Recognition, Concentrix, 2024
Timeline
Advisor I – Technical Support / Customer Service
Concentrix CVG Philippines, Inc.
10.2021 - 12.2025
Sales Lady
Dowi Hosiery Mills
10.2014 - 05.2017
Customer Service Clerk
MMS SM Manila
03.2013 - 08.2013
Sales Person
Isetann Carriedo Department Store, Inc.
03.2012 - 01.2013
Service Crew
Lots’ A Pizza
01.2012 - 03.2012
Sales Lady
Euvies Bakery
04.2010 - 11.2011
Bachelor of Science - Office Administration
Eastern Visayas State University