Katrina rhodes
Bessemer City
Summary
Results-driven supply chain professional with expertise in demand planning, procurement, logistics coordination, and customer service. Proven ability to optimize processes, reduce costs, enhance operational efficiency, and deliver exceptional customer experiences. Proficient in ERP systems, inventory optimization, vendor management, and contract negotiation. Skilled in leveraging advanced analytics tools (SAP, Power BI) and CRM platforms to inform strategic decision-making and align business operations with customer and company goals. Committed to delivering measurable results in cost efficiency, service levels, and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Supply Chain Analyst Buyer/Production Planner
ICONS America LLC
09.2024 - Current
- Developed accurate demand forecasts using ERP systems and market trends, reducing stockouts and excess inventory.
- Aligned production capacity with forecasts, implementing contingency plans to address constraints.
- Managed vendor selection and contracts, ensuring cost-effective procurement and timely deliveries.
- Enhanced inventory optimization strategies, achieving 15% reduction in carrying costs.
- Conducted scenario analysis and utilized Power BI for data-driven decision-making.
Supply Chain Analyst Buyer/Production Planner
3M
01.2024 - 09.2024
- Streamlined procurement processes, negotiating favorable terms with suppliers to support production needs.
- Adjusted material flow parameters, improving safety stock levels and reducing lead times.
- Optimized inventory management through Kanban systems and cycle frequency adjustments.
- Collaborated with cross-functional teams to align supply chain operations with customer requirements, achieving 98% order fulfillment rates.
Senior Supply Chain Analyst
Albemarle Corporation
08.2022 - 08.2023
- Coordinated international and domestic shipments, ensuring compliance with incoterms and trade regulations.
- Negotiated ocean freight rates, reducing transportation costs by 12%.
- Managed export documentation for hazardous materials, achieving 100% compliance.
- Improved shipment tracking and vendor performance monitoring through data-driven KPI analysis.
Logistics Operations Coordinator
Wesco
01.2020 - 08.2022
- Streamlined international logistics by coordinating with vendors and freight forwarders.
- Processed critical export documents and optimized labeling processes with Excel macros.
- Reduced operational delays by 20% through efficient vendor communication and invoice management.
- Enhanced shipment forecasting and logistics coordination, improving on-time delivery metrics.
- Managed export documentation and vendor billing, ensuring compliance and accuracy.
Customer Service Representative
Magnolia Health Plan
01.2018 - 01.2020
- Assisted members with health plan benefits, eligibility, and claims inquiries via phone, email, and live chat.
- Provided guidance on transportation services, helping members schedule non-emergency medical transportation.
- Documented all customer interactions in CRM systems, ensuring accurate records and timely follow-ups.
- Collaborated with internal departments to resolve escalated issues and improve customer satisfaction.
- Consistently met or exceeded quality and productivity metrics, earning positive customer feedback and performance recognition.
Education
Logistics -
Southern New Hampshire University
05-2028
High School Diploma -
Lanier High
Jackson, MS05-2009
Skills
- Demand Planning & Forecasting
- Procurement & Vendor Management
- SAP, Power BI, Tableau, Advanced Excel, Salesforce, SharePoint, NetSuite, CRM, Oracle
- Sales & Operations Planning (S&OP)
- Supply Chain Optimization & Risk Management
- Inventory Control & Material Management
- International & Domestic Logistics Coordination
- Contract Negotiation & Cost Reduction
- Data Analytics & Scenario Modeling
- MRP, ERP, RFQ, RFP, RFI, EMW, WMS, VMI
- Customer Service & Issue Resolution (Phone, Email & Chat)
Timeline
Supply Chain Analyst Buyer/Production Planner
ICONS America LLC
09.2024 - Current
Supply Chain Analyst Buyer/Production Planner
3M
01.2024 - 09.2024
Senior Supply Chain Analyst
Albemarle Corporation
08.2022 - 08.2023
Logistics Operations Coordinator
Wesco
01.2020 - 08.2022
Customer Service Representative
Magnolia Health Plan
01.2018 - 01.2020
Logistics -
Southern New Hampshire University
High School Diploma -
Lanier High
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