Katrina Jackson
Waynesville
Summary
Dynamic Table Games Dealer with extensive experience at Harrah's Cherokee Casino Resort, recognized for enhancing guest satisfaction through exceptional customer service and keen observation. Proven ability to manage high-stress situations while ensuring compliance with gaming regulations. Skilled in money handling and fostering team collaboration, resulting in increased player loyalty and repeat visits.
Overview
14
14
years of professional experience
Work History
Table Games Dealer
Harrah's Cherokee Casino Resort
06.2018 - Current
- Dealt various table games, ensuring adherence to casino rules and regulations.
- Conducted accurate game transactions, maintaining integrity and security of all cash exchanges.
- Trained new dealers on game procedures and customer service best practices.
- Monitored player behavior, identifying potential issues and intervening as necessary.
- Collaborated with team members to uphold a dynamic and engaging gaming environment.
- Implemented efficient game flow strategies, improving overall table performance and guest satisfaction.
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
- Assisted players with placing bets, educating on game rules to increase understanding.
Table Games Dealer
Harrah's Cherokee Casino Resort
05.2012 - 03.2016
- Assisted in resolving customer disputes, providing excellent service to enhance guest experience.
- Led team meetings to share insights and improve operational standards across table games department.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
Education
Associate of Arts - Arts Education
Haywood Community College
Waynesville, NC08-2011
High School Diploma -
Haywood Community College
Waynesville,NC08-2011
Skills
- Reliability and punctuality
- Excellent customer service
- Keen observation
- Money handling expertise
- Team player mentality
- Patience and composure
- Game rules
- Guest service
- Table game rules
- Teamwork
- Attention to detail
- Multitasking
Timeline
Table Games Dealer
Harrah's Cherokee Casino Resort
06.2018 - Current
Table Games Dealer
Harrah's Cherokee Casino Resort
05.2012 - 03.2016
Associate of Arts - Arts Education
Haywood Community College
High School Diploma -
Haywood Community College